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I have been unable to get back to you
The remedy you cave me does not work. I am getting very frustrated at being unable to get contact again. Either get me some help or I will cancel the contract.
Yes I have tried it several times
Slide down the top menu and tap "More...":
On the Settings screen tap "Device":
At the very bottom you'll see the option, "Reset to Factory Defaults". Underneath it says, "Removes all personal data from your device."Tap it:
The "Factory Data Reset" warning box opens up and says, "You are about to reset your Kindle to factory defaults, which will remove all of your personal information, Amazon account information, downloaded content, and applications. Continue?"
I am not aware of using other buttons - presumably they relate to the larger bar next to the power button