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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9839
Experience:  Computer specialist
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I HAVE AN OLD KINDLE WITH SEVERAL BOOKS PAID FOR WHICH HAVE

Resolved Question:

I HAVE AN OLD KINDLE WITH SEVERAL BOOKS PAID FOR WHICH HAVE NOT DOWNLOADED. NOW I WANT TO START REAING AGAIN BUT IT KEEPS ASKING FOR MY PASSWORD ***** I HAVE FORGOTTEN. I HAVE ALSO CHANGED MY B/BAND PROVIDER BUT IT WONT BUDGE PAST 'ENTER PASSWORD'. ANY ADVICE PLEASE
Submitted: 2 years ago.
Category: Computer
Expert:  Randy Computer Tech replied 2 years ago.
Hi,
My name is***** will assist you.
I am sorry to hear that you are having this issue.
  1. Trt this first> type resetmykindle into the passcode field.
  2. Press the Enter key (below the Del key).
  3. Then try this please>reset your Kindle by entering "111222777" as the password.
  4. Please let me know if this does not work for you and we will continue working on your issue.
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