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Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 11968
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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My new computer is windows 8.1 running office 2010. My problem

Resolved Question:

My new computer is windows 8.1 running office 2010. My problem is this:
I've changed the default font to "Toledo" and ever since doing this each and every time I press the apostrophe key the font reverts to Times New Roman. It's driving me round
the bend. I find windows 8.1 SO VERY DIFFERENT from windows XP. I guess I'm just too old and stupid to work out how to fix this, can you help?
Submitted: 2 years ago.
Category: Computer
Expert:  Bryan replied 2 years ago.
Hi, and thank you for asking your question.

Do you have this issue only with any specific application, e.g. Word?

Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?

Keep me posted.
Customer: replied 2 years ago.
It happens when I use word and when e- mailing. I'm not very clever with computers so please forgive my ignorance.
Expert:  Bryan replied 2 years ago.
Okay. Should we go ahead with a remote session now, so that I can check the issue quickly for you?

Keep me posted.
Customer: replied 2 years ago.
A remote session would be grand, please tell me what to do. My computer is all switched on and ready to go.
Customer: replied 2 years ago.

I'm ready to go ahead with the remote session.

Expert:  Bryan replied 2 years ago.
All right, let's get started with the remote session now. Please open up the following link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=b994aab7-3e24-41b8-95d2-4a5d681e1df0

Join the session, then an 'Elsinore Screen Connect' file will be downloaded (at the very bottom of your Chrome window.)

OPEN/RUN the file from your downloads - and I'll be connected.

PS - If we are not connected in five minutes, please reply back to me below.
Expert:  Bryan replied 2 years ago.
Your issue has now been resolved through the remote session.

You may just rate my service by clicking on one of the faces below.

Thank you, ***** ***** a great day ahead!
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