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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 38221
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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some one has hacked into my account and changed the settings

Resolved Question:

some one has hacked into my account and changed the settings to foreign , how can i clear this.
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is it email account? What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

hotmail account

mac computer

phone number *********** /p>

Thanks

Expert:  Viet - Computer Tech replied 2 years ago.
Are you able to sign in your hotmail account now?

Can I connect remotely to your computer, so I can fix your email issue directly on your computer together with you?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

i can sign in but all the wording is foreign.

Expert:  Viet - Computer Tech replied 2 years ago.
Can I connect remotely to your computer, so I can fix your email language issue directly on your computer together with you?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

yes not sure what i need to do though

Expert:  Viet - Computer Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please do the following in order to connect with me:

  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

943-904-407

Expert:  Viet - Computer Tech replied 2 years ago.
Connected, chatting. Thanks.
Viet - Computer Tech and other Computer Specialists are ready to help you
Expert:  Viet - Computer Tech replied 2 years ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.