Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
we are from www.justanswer.com tech support
Hi Michelle I am Linda
your computer is infected with malware and may be fake virus allert program
There are people who sends these malware to your computer in many different forms like email or a weblink and if you click on it the browser gets hijacked however its like someone is throwing malware programs to your computer and giving there number to call them and get it fixed.
It will say free however its not and then you will see many infected files to remove them pay 200$
So what can I do about this and should I now just ignore it as I did not pay over any money and Norton did come up while I was on the phone saying that I had a problem with blue cloud that I treid to download last night but this is a BT thing and they had acess tomy programmes or so they said so it is very worrying
this is what is happening to your computer is that correct
if you can allow me a remote access i can check and tell you what program is causing the problem and i will give you free tools which you will not have to pay however my service is a paid service which you have already paid as a deposit.
Yes they wanted £195.00 for a life time service and when I said I couldn't afford that he bought the price down twice
let me know so that i can get you computer fixed and will tell you how to avoid clicking unwanted links or open unwanted emails
there are may companies who is doing this they say they are calling from Microsoft or may be Norton but there are all fake and wants to make quick bucks
you can check our website we are a reputed service provider with 100% customer satisfaction policy
we have a world + rating on BBB (better business bureau)
Im not using that computor at the moment should I go and log on to that one and contact and will you contact me via E mail so that I can let you haqve access
please turn on the computer which has the problem so that i can remote access and fix the problem for you.
just turning on and logging in
ok i will wait
Right I am on and it is a windows 7 not vista
is the computer up in running now
open this link on the problem computer
Its on but not on a programme
let me know when you are on this website
There are a lot of sites but it seems that I am not getting the right 1 will try another searcb engine
try to open the link
I have remote desk top connection
did you open the link
click on the green button which says Start working with ammyy admin its free
install ammyy and let me know the 7 digit id it will show you on the left hand side of the ammyy box "your id"
it has come up with an operator called Lena
you must have opened some other website
i can make you open this chat on the problem computer
can you open justanswer email on the problem computer
and clcik on view my answer button on the justanswer email
it will open this chat on that comuter
I have now opened E-mail and have all on screen
open justanswer email and click on view my answer button the chat will launch on the problem computer
I have the conversatyion up on screen
now click on the link above
go to the ammyy website and click on the green button "Start working with ammyy admin its free".
run to install it and then give me the "your id " number
then i will be able to get connected to the computer
did you install ammyy admin
Yes it is downloaded and now in downloads but there was not a No
does the computer have windows 7 operating system
click on start button select the search box and type in ammyy
you will see a red icon comes up click on it
start button is the windows key down on the bottom left hand side of your screen
ID is 43 289 517
i am connected now
i am disconnected from the remote
let the scan clean it completely and then restart the computer
let me know on this chat
now you will see the computer is acting normal there will be no more unnecessary popups or your browser will not be hijacked by any other search engines
by defaut i must have msn or google as your home page
check and let me know
It has a lot of deleted folders showing can I just close that down Google is the home page we use the most
deleted folders are the infected once now its clean
Both explorer and google are coming up google
you can close and open internet browser few times to make sure the browswer hijack is fixed
did you check
It all seems Ok now thank you very much
thank you for using our service and please click on the below smiley and hit submit then ok to close this session.
it was wonderful working with you.