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Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 170
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I had a problem logging on - I got a message saying log in

Customer Question

I had a problem logging on - I got a message saying log in failed etc. I went on line on my phone to find a solution - I followed the instructions but got mixed up at the point where you find 2 long numbers - one ending in .bak and the other not. I thought I got it right but now when I log in all my documents and pictures files etc have gone. Can I get them back?
Submitted: 2 years ago.
Category: Computer
Expert:  James K. replied 2 years ago.
Hello
My name is James
Welcome to JustAnswer.
Sounds like you had the
"user profile failed to load issue"
are you chatting to me now on the Problem Machine ?
Customer: replied 2 years ago.
No I am on my phone
Expert:  James K. replied 2 years ago.
do you have the machine there
Customer: replied 2 years ago.

yes I'm on it now

Expert:  James K. replied 2 years ago.
Ok
Perfect
are you Chatting to me on it on it
If so i will remote on and fix it ?
Customer: replied 2 years ago.

ok

Expert:  James K. replied 2 years ago.
http://www.justanswer.com/remotedesktop/join.aspx?Session=68793bee-169e-4dc6-9f6c-f24131383934

Click the Link Above

click the Green I agree

then click Run /OK/yes if asked
Customer: replied 2 years ago.
Are you still there
Expert:  James K. replied 2 years ago.
Yes i am here
waiting for machine to restart ?
has it restarted ?
Expert:  James K. replied 2 years ago.
Has the machine restarted ?