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Kriptokrit
Kriptokrit, Computer Support Specialist
Category: Computer
Satisfied Customers: 3073
Experience:  Over 6 years of experience in Computer support service.
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I bought Kindle fire HDX this week and when I switched it on

Resolved Question:

I bought Kindle fire HDX this week and when I switched it on and selected UK English but it came on in Spanish, so can you tell me how I can switch back to U K English
Submitted: 2 years ago.
Category: Computer
Expert:  Kriptokrit replied 2 years ago.
Welcome and thanks for your question.
I'm Todd and I will be the expert working with you today to help resolve your problem.

Please follow the steps below to change language on your Kindle.
For older Kindle Fire HDX models:
1. Swipe from the top
2. Tap on the far right gear icon - Ajustes (Settings)
3. Tap on the 5th item from the top - Dispositivo (Device)
4. Tap on the 4th item from the top - Idioma (Language)
5. Tap on the 3rd item from the top - Inglés(English - United States)
For newer Kindle Fire HDX models:
1. Swipe from the top
2. Tap on the far right gear icon - Ajustes (Settings)
3. Tap on the 10th item from the top - Idioma y teclado (Language & Keyboard)
4. Tap on the 1st item at the top - Idioma (Language)
5. Tap on the 3rd item from the top - Inglés (English - United States)
Please don't hesitate to ask if you have any difficulties. I will be happy to help with any follow up questions.
If you have any difficulties or you need more information please do not rate my answer negative BAD service or POOR service. Reply to me using "Reply to Expert" button and I'll provide you with more help.
Kind Regards,
Todd
Customer: replied 2 years ago.

Ive don

e what you suggested but nothing as happened.

Expert:  Kriptokrit replied 2 years ago.
Hi Brian,
Thank you for your reply.
That's really strange. The first solution for this kind of issue is to change language. BUT, if that doesn't work the next step will be to perform factory reset. Don't worry, none of your books will be lost.
To reset your Kindle please follow the steps below:
1. Swipe from the top
2. Tap gear icon
3. Select Ajustes
4. Select Dispositivo - Device
5. Select Restablecer los valores predeterminados de fábrica - Reset to Factory Defaults.
When done, you will have to register your Kindle with the same Amazon account you have registered right now. On the start select English instead Spanish language.
Please let me know the result. I'll be waiting for your reply and happy to help with any follow up questions.
Regards,
Todd
Kriptokrit, Computer Support Specialist
Category: Computer
Satisfied Customers: 3073
Experience: Over 6 years of experience in Computer support service.
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