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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9896
Experience:  Computer specialist
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I have not used my Kindle for a while and moved house, I am

Customer Question

I have not used my Kindle for a while and moved house, I am trying to connect to Wifi but am unable. I go to settings and Wi-fi networks and view available networks but when I try to view networks it does not show me anything and reverts back to view. Can you help?
Submitted: 2 years ago.
Category: Computer
Expert:  Randy Computer Tech replied 2 years ago.

Hi,
My name is Randy.
I will assist you.

Please try this on your Kindle>press and hold the power button for 20 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle> then try and connect again.

  • To connect to Wi-Fi follow these steps:
  • Tap the Quick Settings icon
  • Select Wi-Fi.
  • Ensure Wireless Networking switch is in the on position.
  • Your home network should appear in the list.
  • Tap the name of your network.A lock symbol will appear next to your network if it requires a password.
  • Enter the characters of the password ***** the onscreen keyboard.BE SURE TO ENTER THE CHARACHTERS EXACTLY, AS THEY ARE CASE SENSITIVE, UPPER CASE AND LOWERCASE(CAPS AND non caps)
  • If you need help locating your password ***** me know.
  • Then Tap Connect.
  • In the future your Kindle will automatically connect to the network that was most recently used.


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Please let me know if this does not work for you, or if you need any other assistance and we will continue working on your issue.
Please take a moment to rate my service positively.
Thank you very much!
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Customer: replied 2 years ago.

My Kindle is an earlier version, however it still tells me that there are no connection after switching off etc!

Expert:  Randy Computer Tech replied 2 years ago.
okay, try connecting to the wifi using the manual set up>
  1. From Home, press the Menu button, and then select Settings.
  2. Select Wi-Fi Settings to display a list of detected Wi-Fi networks.
  3. Select enter other Wi-Fi network.
  4. Enter the Network Name.
  5. Enter the Wi-Fi password/Network Key if required.
  6. Select submit.
Customer: replied 2 years ago.

unfortunately it tells me there are no wi-fi networks, that is the problem

Expert:  Randy Computer Tech replied 2 years ago.
okay, the reboot usually corrects any glitches with the kindle firmware.
try unplugging the router power for a minute then replug the powerand then try the reset on the kindle again.
Customer: replied 2 years ago.

it still tells me NO Wi-Fi network available!

Customer: replied 2 years ago.

I need to go now but woud appreciate if you could come up with an answer. My kindle is version 4.1.1(###) ###-####. I have purchased a book and the download is still pending. Many thanks for your time

Expert:  Randy Computer Tech replied 2 years ago.
okay, thank you. I will check on another option for you to try.
Customer: replied 2 years ago.

I think maybe you do not realise my Kindle is an early version and ebook only!

Expert:  Randy Computer Tech replied 2 years ago.
The instructions are for the Kindle Paperwhite ereader. Do you know your model number?