Hello and thank you for using JustAnswer my name is ***** ***** I will be helping you with your question today.
Can I have you do the following on your wife's computer, please?
what do you want me to do?
For number 1 you can also navigate to C:\Users\username\AppData\Local\Google\ChromeWhere the username is the computer username that your wife uses
How do I go to the Windows folder from the desk top?
Press the windows button, type "file explorer" and press enter
If I tright click on Start, where do I go after that?
Do you see a down arrow on your main screen? Click that and navigate to "File Explorer" or you can simply start typing "File Explorer"
OK i've got to File explorer now what do i do?
Copy and paste this into the top browser bar: %LOCALAPPDATA%\Google\Chrome
Or you can manually navigate here: C:\Users\username\AppData\Local\Google\ChromeWhere the username is the computer username that your wife uses
It just says This PC>Windows(C:) in the top browser bar and won't accept anything else
Ok, what screen do you have right now on the file explorer?
The one with Favourites, etc listed down the left hand side
And in the center?
AMD, inetpub,Perflogs, etc
Hmm, ok. Can you press the Windows key and open up "Internet Explorer" or start typing it in if you don't see it.
I have now pressed the Windows key and have 108 items in front of me
Thats alot, can you start typing "Internet Explorer" it should filter all those until only internet explorer is there
Do you have any other browser besides chrome currently on your desktop?
I'm not sure where to type Internet Explorer
Just start typing. In Windows 8, when you press the windows key you can just start typing to start filtering.
This all seems very laborious. The last time I had a problem, you dealt with it by taking control of my machine and doing it at your end. Could we do that now?
We could, but you are not on the machine with the problem, correct?
No, I have brought my machine alongside my wife's
Do you have Windows 8.1 as well?
Yes, both machines are set up identically
Ok, I can remote into yours and you can do what I show you on your wifes? Does that sound easier?
Yes it does!
Ok, open this link and give me the 9 digit code and password ***** log into your machine:http://tinyurl.com/azwl8gu
Were you able to open the application?
Leave a message when you are ready to proceed, please.