Hello & Welcome to JustAnswer.
What is the IP address of the network to which this camera is connected?
hello ip address of my computer?
The public ip address of the network
go to www.getip.com to get the ip address
And what is the port that you forwarded to the ip address of the camera?
but now you have said that bout the ip address...maybe i did it wrong
i input my ip address not the networks
hmm, the camera should have a local ip address (not this one 220.127.116.11)
it should be a different one, do you know which one is that?
that ip address is the one i got off that website
That is the public ip address, i needed that to test the camera from outside your network.
How do you access camera currently (on which ip address)?
the cameras ip is 192.168.1.239
are you able to access camera on this ip address when you type it on your browser?
it sppears not no
May i remotely connect to your computer to troubleshoot the issue directly? The remote service would be an additional optional service for $24
yes thats fine as i really need this to be fixed
i have my sky router open now so you may change the ip address if needed
Okay. I have sent the request for remote service, please click on get extra help, to accept it. then click on LEAVE THIS PAGE. Then follow steps to connect with me.
hi - for some reason my camera stopped working so i pressed the reset button and i have has to set it up again. i have it working via wifi but not mobile again...could you help?
I fixed it myself :-)
yes for some reason the ip address had changed so i updated it and it fixed then.