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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 5270
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hi I have a Tenvis camera and I can connect via wifi but i

Resolved Question:

Hi I have a Tenvis camera and I can connect via wifi but i cant get the 3g or other internet working outside my home. i wnat to access the camera while i am at work and on my phone with the app. i have done port forwarding and that is set up correct however i have downloaded the ip camera wizard and it tells me there is a problem with the ddns - even though it says successful it doesnt appear to be working. please help me
Submitted: 2 years ago.
Category: Computer
Expert:  Kamil Anwar replied 2 years ago.
Kamil Anwar :

Hello & Welcome to JustAnswer.

Kamil Anwar :

What is the IP address of the network to which this camera is connected?

JACUSTOMER-tebymtkk- :

hello ip address of my computer?

Kamil Anwar :

The public ip address of the network

Kamil Anwar :

go to www.getip.com to get the ip address

JACUSTOMER-tebymtkk- : Current IP: 5.71.251.70
Kamil Anwar :

And what is the port that you forwarded to the ip address of the camera?

JACUSTOMER-tebymtkk- :

7777

JACUSTOMER-tebymtkk- :

but now you have said that bout the ip address...maybe i did it wrong

JACUSTOMER-tebymtkk- :

i input my ip address not the networks

Kamil Anwar :

hmm, the camera should have a local ip address (not this one 5.71.251.70)

Kamil Anwar :

it should be a different one, do you know which one is that?

JACUSTOMER-tebymtkk- :

that ip address is the one i got off that website

Kamil Anwar :

That is the public ip address, i needed that to test the camera from outside your network.

Kamil Anwar :

How do you access camera currently (on which ip address)?

JACUSTOMER-tebymtkk- :

the cameras ip is 192.168.1.239

Kamil Anwar :

are you able to access camera on this ip address when you type it on your browser?

JACUSTOMER-tebymtkk- :

it sppears not no

Kamil Anwar :

May i remotely connect to your computer to troubleshoot the issue directly? The remote service would be an additional optional service for $24

JACUSTOMER-tebymtkk- :

yes thats fine as i really need this to be fixed


JACUSTOMER-tebymtkk- :

i have my sky router open now so you may change the ip address if needed

Kamil Anwar :

Okay. I have sent the request for remote service, please click on get extra help, to accept it. then click on LEAVE THIS PAGE. Then follow steps to connect with me.

Expert:  Kamil Anwar replied 2 years ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

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Expert:  Kamil Anwar replied 2 years ago.
Please click the link below:
https://secure.logmeinrescue.com/R?i=2&Code=562422
OR >>>CLICK ME<<<
A program called 'support-logmeinrescue.exe' will be downloaded.
Click on the downloaded file and click run.
If asked by system to allow the file to run, select "Yes/Allow/OK"
Thanks
Customer: replied 2 years ago.

hi - for some reason my camera stopped working so i pressed the reset button and i have has to set it up again. i have it working via wifi but not mobile again...could you help?

I fixed it myself :-)

Expert:  Kamil Anwar replied 2 years ago.
Hi Laura
Yes, i can help. But you are saying you fixed it yourself?
Thanks
Customer: replied 2 years ago.

yes for some reason the ip address had changed so i updated it and it fixed then.


 


Thanks