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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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just bought new kindle paperwhite because old one stolen.want

Resolved Question:

just bought new kindle paperwhite because old one stolen.want to download my library onto it,and have no idea how
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.
***** *****nell :

hello sir/madam

***** *****nell :

I would like to help you, please let me know when you are ready

<span class="JA_chatAuthorName"Customer:

Ready now by phone please I'm computer illiterate!!!

<span class="JA_chatAuthorName"Customer:

XXXXXXXXXXX

***** *****nell :

hello again, is your kindle with you now?

***** *****nell :

did you add your account on your new kindle?

<span class="JA_chatAuthorName"Customer:

yes

***** *****nell :

to be able to download your library onto your new kindle, you just need to login using your old account information

***** *****nell :

(amazon account)

<span class="JA_chatAuthorName"Customer:

I don't think... so I've done a lot of fiddling tho'!

***** *****nell :

let's go step by step

<span class="JA_chatAuthorName"Customer:

cool good Idea

***** *****nell :

in your kindle, can you do this: from Home, press the Menu button, and then select Settings. Select Registration.

***** *****nell :

when you are there please let me know

<span class="JA_chatAuthorName"Customer:

done

***** *****nell :

please select: "If you already have an Amazon account"

***** *****nell :

beacuse we will enter your old amazon account

<span class="JA_chatAuthorName"Customer:

Its now saying I've no wireless connection may be we should do this by phone?

***** *****nell :

can you connect to internet via your wireless?

***** *****nell :

(do you know how)

***** *****nell :

(you need to be connected to internet first, to be able to register the amazon account)

<span class="JA_chatAuthorName"Customer:

no i don't

***** *****nell :

can you do this :

***** *****nell :
  1. From the Home screen, press the Menu button.
  2. Select Settings, and then select view next to Wi-Fi Settings.
  3. In the list of detected networks, choose a network to connect to it.

     

<span class="JA_chatAuthorName"Customer:

think i'm connected

***** *****nell :

yes, let's continue

***** *****nell :

in your kindle, can you do this: from Home, press the Menu button, and then select Settings. Select Registration. please select: "If you already have an Amazon account"

<span class="JA_chatAuthorName"Customer:

it's not accepting

***** *****nell :

it says there is a problem with password?

<span class="JA_chatAuthorName"Customer:

yes

***** *****nell :

did you forget your password?

***** *****nell :

if yes we can use the "forgot password?" feature

<span class="JA_chatAuthorName"Customer:

ok

***** *****nell :

what is your old amazon account email address?

<span class="JA_chatAuthorName"Customer:

*****@******.***

***** *****nell :

can you tell me again, please replace @ with AT when typing your email here

<span class="JA_chatAuthorName"Customer:***@******.***
***** *****nell :

Can you check your email

***** *****nell :

i just sent a message

***** *****nell :

do you have a message from amazon?

<span class="JA_chatAuthorName"Customer:

yes

***** *****nell :

can you follow onscreen insturctions

***** *****nell :

and set a new password

<span class="JA_chatAuthorName"Customer:

I'll give it a go...

***** *****nell :

waiting

<span class="JA_chatAuthorName"Customer:

ok done

***** *****nell :

did you set a new password?

<span class="JA_chatAuthorName"Customer:

yes

***** *****nell :

now in your kindle, can you login to your amazon account using your newly created password

<span class="JA_chatAuthorName"Customer:

I've just tried hasn't worked

***** *****nell :

what does it say exactly

<span class="JA_chatAuthorName"Customer:

just keeps going back to registration page

***** *****nell :

in your kindle, can you do this: from Home, press the Menu button, and then select Settings. Select Registration. please select: "If you already have an Amazon account"

<span class="JA_chatAuthorName"Customer:

Jerry this has taken so long and I have an app to keep at 16 00 could we take this up again at 17 30 I already did what you last suggested with no luk

<span class="JA_chatAuthorName"Customer:

S

***** *****nell :

yes, we can continue again later

<span class="JA_chatAuthorName"Customer:

Sorry got to go thanks speak later

***** *****nell :

you are welcome

***** *****nell :

i will be here

<span class="JA_chatAuthorName"Customer:

Back on line...and loosing the will to live!!!!!

<span class="JA_chatAuthorName"Customer:

$Would you believe I've sorted it !11

***** *****nell :

is everything working now?

<span class="JA_chatAuthorName"Customer:

all good thanks for your help

***** *****nell :

you are welcome

***** *****nell :

best wishes

Expert:  Jerry Hannell replied 2 years ago.

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