I would like to help you, please let me know when you are ready
Ready now by phone please I'm computer illiterate!!!
hello again, is your kindle with you now?
did you add your account on your new kindle?
to be able to download your library onto your new kindle, you just need to login using your old account information
I don't think... so I've done a lot of fiddling tho'!
let's go step by step
cool good Idea
in your kindle, can you do this: from Home, press the Menu button, and then select Settings. Select Registration.
when you are there please let me know
please select: "If you already have an Amazon account"
beacuse we will enter your old amazon account
Its now saying I've no wireless connection may be we should do this by phone?
can you connect to internet via your wireless?
(do you know how)
(you need to be connected to internet first, to be able to register the amazon account)
no i don't
can you do this :
think i'm connected
yes, let's continue
in your kindle, can you do this: from Home, press the Menu button, and then select Settings. Select Registration. please select: "If you already have an Amazon account"
it's not accepting
it says there is a problem with password?
did you forget your password?
if yes we can use the "forgot password?" feature
what is your old amazon account email address?
can you tell me again, please replace @ with AT when typing your email here
Can you check your email
i just sent a message
do you have a message from amazon?
can you follow onscreen insturctions
and set a new password
I'll give it a go...
did you set a new password?
now in your kindle, can you login to your amazon account using your newly created password
I've just tried hasn't worked
what does it say exactly
just keeps going back to registration page
Jerry this has taken so long and I have an app to keep at 16 00 could we take this up again at 17 30 I already did what you last suggested with no luk
yes, we can continue again later
Sorry got to go thanks speak later
you are welcome
i will be here
Back on line...and loosing the will to live!!!!!
$Would you believe I've sorted it !11
is everything working now?
all good thanks for your help
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