Hello sir/madam, I would like to help you, please let me know when you are ready.
hi, are you using the computer in question?
happy for remote access
yes computer on line
can you please click the link below and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.link: http://tiny.cc/z5lvcx