I would like to help you , please let me know when you are ready
I am ready.
hi again, we can use a program to retrieve the key from your computer
are you using the computer in question now?
can you go to https://www.magicaljellybean.com/keyfinder/ and download the first program and run it. if you want we can try remote assistance and fix the problem together quickly
I did it but the number it found was the one they put on and not the origanel.
I am out of ideas. Let me opt out and open this question to other experts. If no expert opts in back we can continue.