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toughguy
toughguy, The Computer Guy
Category: Computer
Satisfied Customers: 474
Experience:  Post Graduate (Gold Medal) with 6 Years of Work Experience, 11 Year of exp in data recovery
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Certain sites aren't loading. I've had a software made and

Customer Question

Certain sites aren't loading. I've had a software made and after instlaling it i cant load certain sites such as PayPal.
Submitted: 2 years ago.
Category: Computer
Expert:  toughguy replied 2 years ago.
toughguy :

Hi

toughguy :

Thanks for using JustAnswer

toughguy :

The problem you are facing with loading certain sites may be with the browser or with your Internet Service Provider

toughguy :

First to confirm the problem is not with Internet Service provider.. can you please try to Open the websites in another website like Internet Explorer or Google Chrome?

toughguy :

if the site loads fine in another browser then the problem is with firefox

toughguy :

If the problem still persists then problem most likely with your Internet Service provider..

toughguy :

Before we conclude that, please DELETE the temporary files from the computer and try to access the site and see if that makes any difference

toughguy :

In firefox please follow the below steps

toughguy : Clear the cache



  1. Click the menu button [IMAGE][SRC][/SRC][ALT][/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE] and choose Options




  2. Select the Advanced panel.

  3. Click on the Network tab.

  4. In the Cached Web Contentsection, click Clear Now.
    [IMAGE][SRC][/SRC][ALT][/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE]

  5. Click OK to close the Options window

toughguy :

Please let me know how things go

toughguy :

The above information along with screenshots is available @ https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Customer :

Hi

toughguy :

did you try the steps I have provided?

Customer :

Im trying to delete the firefox history but the option is available

toughguy :

ok

toughguy :

you can try from Internet Explorer also

toughguy :

launch Internet Explorer Tools > Internet Options then you see option to clear cache

Customer :

ok

toughguy :

You would see "Browsing history" section and "delete" option

toughguy :

then you should be able to delete all cache

Customer :

I deleted it in ie now

Customer :

Do i need to restart firefox too?

toughguy :

Yes

Customer :

ok brb

Customer :

back

Customer :

the history in firefox is still here

toughguy :

Ok

toughguy :

can you try to open paypal.com in Internet Explorer?

Customer :

things are all loading ok atm

Customer :

it seems to come and go

Customer :

but I had a software made to change the resolution on your pc, this issue seemed to happen later after installing it

Customer :

but I have Kaspersky and it hasnt detected anything

toughguy :

May I know the name of the software?

Customer :

it was custom made

Customer :

from a developer

Customer :

I can share it with you if you want?

toughguy :

sure..

toughguy :

I want to ensure it is SAFE to use on your computer

toughguy :

are you still having problem with firefox with launching paypal.com?

Customer :

ok

Customer :

let me send you it

Customer :

how do i send it on here?

toughguy :

meettoughguy gmail com

toughguy :

Is paypal opening properly on Firefox?

Customer :

ok sending

Customer :

sent

Customer :

yes things are working atm

toughguy :

great..

toughguy :

do you have anything else for me?

Customer :

that is the software

Customer :

did you recieve it?

toughguy :

no

Customer :

i sent it to your email

toughguy :

i didnt receive it..

toughguy :

anyway that is fine

Customer :

oh

Customer :

ill resend

toughguy :

can you confirm if your problem is resolved now?

toughguy :

meettoughguy @ gmail . com

toughguy :

remove all spaces

Customer :

i dont know as it comes and goes

toughguy :

when you clear you shouldnt have problem

toughguy :

you can send me software but it may not make a big diff as I may not have the same problem as you are facing

toughguy :

please monitor for sometime and let me know how things go..

Customer :

i will send

Customer :

check your spam folder

Customer :

Mail delivery failed: returning message to sender

toughguy :

ok..

Customer :

im getting another issue at the moment

Customer :

when i open a software it is zooming off screen and i cant see it

toughguy :

It may be problem with software..

toughguy :

do you need that software?

Customer :

no

Customer :

ive just removed it

Customer :

do you have another email?

toughguy :

Yes.. its_leela yahoo com

Customer :

ok

Customer :

sending

toughguy :

ok

Customer :

sent

Customer :

it failed

Customer :

can i upload it on this

toughguy :

yes

Customer :

cool how

toughguy :

Click "CLIP"

toughguy :

and then upload

Customer :

for imageS

Customer :

http://www.speedyshare.com/Yu23j/Setup.rar

Customer :

this is it

toughguy :

got it

Customer :

ok

toughguy :

for now don't worry..

Customer :

?

Customer :

the other issue i have is when i open a software like skype, etc, when i minmize and re-open it opens off the screen so i cant see it

Customer :

this also just started happening today

Customer :

was the software ok for you?

toughguy :

I am yet to install it..

Customer :

ok

toughguy :

I am going to install onmy test server

toughguy :

can you consider the problem with website launching solved?

Customer :

ok cool

toughguy :

If so, can you RATE this question

Customer :

im not sure if it is yet

Customer :

i need to give it some time

toughguy :

Ok.. sure.

Customer :

let me know about the software please

Customer :

as if it is the cause or not

toughguy :

sure

toughguy :

But we better handle it in different question..

toughguy :

otherwise we will mix the browser and the skype questions !!

Customer :

the software is also maybe cause internet issue

toughguy :

may be true..

toughguy :

currently did you remote it?

toughguy :

*remove it?

Customer :

yes

Customer :

i uninstalled it

toughguy :

ok great..

toughguy :

even now you have problem with SKYPE,etc?

Customer :

not just skype it an example

Customer :

minmize a software and re-open and sometimes they go off the screen and cant see them

toughguy :

does the software change screen resolution?

Customer :

yes

toughguy :

ok.. then it is POSSIBLE that the software is causing the problem with minimizing

toughguy :

but it shouldnt be causing problem with browsers as per my knowledge

toughguy :

Why do you want to use the sofware?

toughguy :

if it is NOT FROM TRUSTED source I wont recommend using the software

Customer :

I dont want the software anymore

Customer :

I had it developed for a reason, but no longer need it

Customer :

it is my own software developed by someone to my spec

Customer :

i removed it..

toughguy :

oh ok

toughguy :

great..

toughguy :

Can you try to RESTART the computer and check if the problem still exists?

toughguy :

i can say.. browser and minimize problem may not be related..

Customer :

ok

Customer :

when can you check the software on test server?

Customer :

it will be good to know the result

Customer :

meanwhile ill restart pc

toughguy :

I will check and let you know tomorrow

toughguy :

Please rate the question and I will update you my findings tomorrow

toughguy :

on the software

Customer :

    back

    Customer :

    hi

    toughguy :

    If you don't have any further questions onbrowser can you please rate the question

    toughguy :

    I will update you on the software

    Customer :

    Hi, any update?

    toughguy :

    Hi

    toughguy :

    Sorry for the late update, I did install the software

    toughguy :

    it went fine

    toughguy :

    can you please let me know the MAIN purpose of the software?

    toughguy :

    how can i test the software?

    Customer :

    hi is it ok?

    Customer :

    1 click resolution changer

    toughguy :

    Hi

    toughguy :

    Ok..

    toughguy :

    Now I understand it is for changing screen resolution.

    toughguy :

    I will play around with that and let you know