Hi, my name is ***** ***** i will be your expert today and will try to fix the problem you are facing with slow computer speed.
what is the make and model number of the computer you are having problem with.
i would need the model number as well.
Samsung 550p MODEL NUMBERNP550P5C-A02UK
Thank you for the info
what is the operating system you have on the computer
thank you, ***** ***** be needing few more info before i proceed with the troubleshooting and fix
how did you remove the virus and how did you knew that your computer had virus
BY CONSULTING A COMPUTER EXPERT
then he must have installed some kind of antivirus or antimalware program on your computer can you tell me what is the software name
SAMSUNG RECOVERY 5?
if samsung recovery was run that means the computer must work as a brand new computer as recovery recreates windows os
did you backed up your data before you ran recovery program
SO, WHAT DO I DO?
YES BUT EVEN THAT WAS WIPED CLEAN
I DID NOT SAVE IT ON A STICK THOUGH
either the recovery program didnt went through correctly or your computer still have virus or trojan
THAT I DO NOT KNOW
in this case you will have to run the samsung recovery again and that will wipe off the hard drive and will install a new copy of windows 7 with factory installed softwares.
HOW DO I DO THAT? I AM DISABLED AND AM AN AMATUER!
SORRY ABOUT THAT. BEING DISABLED HAS NOTHING TO DO WITH THIS PROBLEM
if you want i can check your computer using remote access and try to fix the speed problem if a factory restore is not required that has to be checked only via remote access
Remote access is an additional service however if you can follow steps i can walk you through.
click on this link below and as the page opens click on the green button "Start working with Ammyy admin its free:
install ammyy and let me know when its opened
you will see some numbers on the left hand side of the ammyy window called "your ID" let me know that
let me know if there is a problem installing the ammyy
WHY HAS MICHELLE STEPPED OUT OF THIS CHAT. I AM NO NEARER TO GETTING MY COMPUTER FIXED AS I WAS AT THE START
oK, WHAT NOW?
sir i have not stepped out i am still waiting for your reply
what is your question?
what ID do you wan?t
I hope that I have installed ammyy but I cannot be sure
look for ammyy and open it then you will see the id
if you cannot find ammyy then click on the windows button and click search
type in ammyy you will see the icon then you may click in it to open
I said at first that I am not any sort of expert
sir that is why i am giving you step by step instructions to follow.
Ok, then continue
the windows button is on on the bottom left hand sided of your screen
I have done so but without result
I have tried to accept ammyy but all I get is full screen of lower menue
did you click on the search box and type in ammyy
if ammyy is open then it must be sitting at the bottom you can click on it to open it
it is not showing at the bottom
as the page opens click on start meeting
why do I have to join the meetings? The only thing I want is to get my computer fixed and I seem to be getting nowhere
when you click on join meeting then i will be able to get connected to your computer remotely then i can speed up the computer right in front of you.
get m,e onto ammyy