How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Kamil Anwar Your Own Question

Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Computer Question Here...
Kamil Anwar is online now

My Samsung laptop is not working it says my p c ran into a

Customer Question

My Samsung laptop is not working it says my p c ran into a problem and needs to restart where just collecting some error info and then we'll restart for me it's been like that since last night please help
Submitted: 1 year ago.
Category: Computer
Expert:  Netman70 replied 1 year ago.
Netman70 :

Hi, Welcome to just answers, My name is ***** ***** I will be assisting you today.

Netman70 :

if the computer powers on, but Windows does not load, press the F4 Key at the Samsung logo when you first power on the computer

Netman70 :

Once Samsung Recovery Solution loads, click Restore. The Restore dialog should appear.

Netman70 :

click basic restore

JACUSTOMER-dmqd2aqg- : Still not working
Netman70 :

Did the Samsung Recovery Solution load?

JACUSTOMER-dmqd2aqg- : No
Netman70 :

push the power button to turn it on and just start tapping the F4 key until you see something

JACUSTOMER-dmqd2aqg- : All it says is preparing automatic repair and your p c ran into a problem I have pressed f4 a number of times and still nothing
Netman70 :

Is this windows *

Netman70 :

8

JACUSTOMER-dmqd2aqg- : Yes
Netman70 :

OK

Netman70 :

Windows 8 have pre-activated recovery feature called “Startup repair” which automatically launches when it detects boot failure. However, in some circumstances where there are major system files corruptions it fails to initiate automatically or goes in Preparing Automatic Repair loop. We can initiate these recovery options through Windows 8 re-installation media.

If you do not have a Windows 8 reinstallation media you can create one. You might be required to have your Windows 8 product key, you can look for the product key on your machine or contact the computer manufacturer to get it.

You may refer the article below to create a bootable CD/DVD or a USB drive.

Create installation media for Windows 8

http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media

After you have your Windows 8 bootable USB drive ready you can initiate the recovery process.

Let’s try these methods below:

Method 1:




  1. Insert the installation DVD or USB and boot Windows 8 from it.




  2. In the ‘Windows setup’ page select the ‘language to install’, ‘Time and currency format’ and the ‘keyboard or input method’ and click on ‘next’.




  3. Click on ‘Repair your computer’ and select ‘Troubleshoot’.




  4. Click on ‘Advanced options’ and select ‘Automatic Repair’ and select the operating system.




Method 2:

If automatic repair does not help, you may also try to rebuild the BCD booting from the Windows 8 installation media and follow these instructions:




  1. Insert the installation DVD or USB and boot Windows 8 from it.




  2. In the ‘Windows setup’ page select the ‘language to install’, ‘Time and currency format’ and the ‘keyboard or input method’ and click on ‘next’.




  3. Click on Repair your computer.




  4. Click on Troubleshoot and then select Advanced Options.




  5. Click on Command prompt and type the following commands and press Enter after each command:

    Bootrec /fixmbr
    Bootrec /fixboot
    Bootrec /rebuildbcd




  6. Restart the computer. Check if you’re able to boot now.



Netman70 :

This isnt an easy fix but a known problem for windows8 I will opt out and see if any of the other experts have a better solution.

JACUSTOMER-dmqd2aqg- : Do I press f 4 again when I turn it on
Netman70 :

Do you have the windows 8 disc

JACUSTOMER-dmqd2aqg- : No
Netman70 :

Ok then you will have to follow the steps above, the F4 thing wont help with windows 8

Netman70 :

I will opt out and see if any of the other experts have a better solution.

JACUSTOMER-dmqd2aqg- : What steps am I to follow
Expert:  adamd-mod replied 1 year ago.

Hello there,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Please note, I am just a moderator for this category, I can only try and find experts to help, I can't answer the question itself.

Thank you!

Adam

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Last | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/MI/mikew4950/2011-12-26_1606_mikephoto2s.64x64.jpg MikeW's Avatar

    MikeW

    Computer Engineer

    Satisfied Customers:

    49
    32+ years Computer and Networking Experience
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.