Hello Graham! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What's the model of your computer?Does it have windows 8?Do you mean you cannot sign in nor open any program on the computer at all?
Is it okay to reset the computer and re-set it up fresh?Please reply at the box below. Thank you,
No email address
Only Window 8 Log-in box and prompt
how do I reset as I cannot get ot Control Panel
Thank you. Please try the following fix:
Please let me know. Thank you.
OK All Done refresh your PC
SCreen now Blue background
Refresh Your PC
User Naame shown
at bottom of screen
Forgotten Password ***** cant see account
REset Your PC
clicked Just Remove files
RESET or Cancel
Great, after selecting Just remove files, then click on Reset. Please let me know. When you are available, please click on the Reply to Expert tab below, and reply back to me, so we can continue. Thank you,
Reset complete 100%
Screen showing original Set-up info
Regional and Language
I just now go and re insert all of the key information again?
Great. Yes, please continue the on-screen instructions, and it will let you set up a new password ***** want this time. Make sure you remember your password. Please let me know. Thank you.
Back to Front Screen
just need to reload own software Office etc
Much appreciate help and assistance