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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37463
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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How do I reset Microsoft 8 Password ***** Do no have a password

Resolved Question:

How do I reset Microsoft 8 Password *****
Do no have a password ***** disc/usb
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.

Hello Graham! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What's the model of your computer?

Does it have windows 8?

Do you mean you cannot sign in nor open any program on the computer at all?

Is it okay to reset the computer and re-set it up fresh?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.
In setting up a new Packard Bell lap=top I note the password ***** have inserted in set-up but it is not responding. I have booted-up the lap-top and got the front screen and all I can get ot now is the sign-on box
Yes Windows 8
Expert:  Viet - Computer Tech replied 2 years ago.
Is it showing your email address at the login / password *****?

Is it okay to reset the computer and re-set it up fresh?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

No email address

Only Window 8 Log-in box and prompt

how do I reset as I cannot get ot Control Panel

Expert:  Viet - Computer Tech replied 2 years ago.
Do you see the Power icon at the login screen? Thank you.
Customer: replied 2 years ago.

yes

Expert:  Viet - Computer Tech replied 2 years ago.

Thank you. Please try the following fix:

  1. At the login / password ***** press and keep holding the Shift key on the keyboard.
  2. Click on the Power icon, then click on Restart while still holding the Shift key.
  3. When a menu appears, then you can release the Shift key.
  4. When prompted, then select Troubleshoot.
  5. Then select Reset your PC, and continue.
    (When prompted, select the "Just remove files" option.)


Please let me know. Thank you.

Customer: replied 2 years ago.

OK All Done refresh your PC

SCreen now Blue background

Refresh Your PC

User Naame shown

at bottom of screen

Forgotten Password ***** cant see account

Expert:  Viet - Computer Tech replied 2 years ago.
Sorry, please turn off computer, then turn on, then try my steps again, then select Reset your PC option this time (not Refresh your PC.)

  1. At the login / password ***** press and keep holding the Shift key on the keyboard.
  2. Click on the Power icon, then click on Restart while still holding the Shift key.
  3. When a menu appears, then you can release the Shift key.
  4. When prompted, then select Troubleshoot.
  5. Then select Reset your PC, and continue.
    (When prompted, select the "Just remove files" option.)


Please let me know. Thank you.

Customer: replied 2 years ago.

Blue SCreen

REset Your PC

clicked Just Remove files

RESET or Cancel

Expert:  Viet - Computer Tech replied 2 years ago.

Great, after selecting Just remove files, then click on Reset. Please let me know. When you are available, please click on the Reply to Expert tab below, and reply back to me, so we can continue. Thank you,

Customer: replied 2 years ago.

Reset complete 100%

Laptop re-booted

Screen showing original Set-up info

Regional and Language

I just now go and re insert all of the key information again?

Expert:  Viet - Computer Tech replied 2 years ago.

Great. Yes, please continue the on-screen instructions, and it will let you set up a new password ***** want this time. Make sure you remember your password. Please let me know. Thank you.

Viet - Computer Tech and other Computer Specialists are ready to help you
Customer: replied 2 years ago.

Thank you

Back to Front Screen

just need to reload own software Office etc

Much appreciate help and assistance

Thank you

Expert:  Viet - Computer Tech replied 2 years ago.
You're welcome. Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option above, then click on Submit when it shows up. Thank you very much for your patience

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