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dresteve2000
dresteve2000, Computer Support Specialist
Category: Computer
Satisfied Customers: 1557
Experience:  10+ years of Desktop, Laptop, and Server troubleshooting and support.
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I have a Kobo Ereader, I cannot install anything I do not

Resolved Question:

I have a Kobo Ereader, I cannot install anything I do not have any Instructions or know where to get help. Can u help me please?
Submitted: 2 years ago.
Category: Computer
Expert:  dresteve2000 replied 2 years ago.
dresteve2000 :

Hi, I am A. Stevens here to help with your question!

dresteve2000 :

I'm sorry to hear you are having trouble connecting your Kobo eReader

dresteve2000 :

There are a couple ways to connect your reader to your Kobo account.

dresteve2000 :

Do you know if you have created an account with Kobo at this time?

Customer:

I did create an account along time ago but cannot find the details

dresteve2000 :

Hi - sorry, can you tell me why you rated poor service?

dresteve2000 :

We haven't had a chance to work on your question yet.

Customer:

Sorry,I thought you had gone offline

dresteve2000 :

No, I may have stepped out of this chat because I got pulled in to another question.

dresteve2000 :

But I am here.

dresteve2000 :

So, at this time, you can just create a new Kobo account.

dresteve2000 :

Since you don't have the details of the old one.

dresteve2000 :

Do you have WIFI internet access?

Customer:

Yes

dresteve2000 :

Great, so you can actually sync your Kobo with your Kobo account via the WIFI.

dresteve2000 :

Rather than having to connect it to your Windows 8 PC.

Customer:

If I amtold exactly what to ddo,yes

dresteve2000 :

Please follow this link

dresteve2000 :

It will take you to the page to create a Kobo account.

dresteve2000 :

Do you have your Kobo with you now?

Customer:

Yes

dresteve2000 :

OK so first create the account.

dresteve2000 :

Then you will want to connect your Kobo to your WIFI internet

dresteve2000 :

Connecting your Kobo Wireless or Kobo Original to a Wi Fi network




When connecting to Wi Fi, you will either connect to a secure (password *****) or unsecured network.

Note: If your eReader cannot connect to the network, it will return you to the password ***** Check that you entered your password ***** and try re-joining the network by selecting Join Network.



  1. Select Wireless.

  2. If the Wireless Status setting is Off, press the centre of the Navigation pad.

  3. The eReader will scan the area for any available wireless networks and list them.

    • A Known Network is a Wi Fi network that the eReader has successfully connected to before.

    • An Unknown Network is a Wi Fi network that the eReader has not connected to before.

    • If you see a lock icon next to a network name you will need a password ***** connect.



  4. Select the network you want to join.

  5. If the network is a Known Network, the eReader will join that network.

  6. If the network is an Unknown Network:

    1. Select Join Network.

    2. Enter the password ***** the virtual keyboard.

    3. Select Join Network.

    4. Your eReader will connect to the network.


dresteve2000 :

Then you will be able to sign in to the account you've created.

dresteve2000 :

And then sync with eBook purchases on your Kobo account.

Customer:

Im sorry its hopeless, Im wasting your time

dresteve2000 :

OK.

dresteve2000 :

If you don't mind can you change your rating to "OK Service"?

dresteve2000 :

Otherwise I will receive negative marks for this question.

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