Hi, I am A. Stevens here to help with your question!
I'm sorry to hear you are having trouble connecting your Kobo eReader
There are a couple ways to connect your reader to your Kobo account.
Do you know if you have created an account with Kobo at this time?
I did create an account along time ago but cannot find the details
Hi - sorry, can you tell me why you rated poor service?
We haven't had a chance to work on your question yet.
Sorry,I thought you had gone offline
No, I may have stepped out of this chat because I got pulled in to another question.
But I am here.
So, at this time, you can just create a new Kobo account.
Since you don't have the details of the old one.
Do you have WIFI internet access?
Great, so you can actually sync your Kobo with your Kobo account via the WIFI.
Rather than having to connect it to your Windows 8 PC.
If I amtold exactly what to ddo,yes
Please follow this link
DANGEROUS URL REMOVED%2Fen-us%2F
It will take you to the page to create a Kobo account.
Do you have your Kobo with you now?
OK so first create the account.
Then you will want to connect your Kobo to your WIFI internet
For: KOBO ORIGINAL / KOBO WI FI
When connecting to Wi Fi, you will either connect to a secure (password *****) or unsecured network.
Note: If your eReader cannot connect to the network, it will return you to the password ***** Check that you entered your password ***** and try re-joining the network by selecting Join Network.
Then you will be able to sign in to the account you've created.
And then sync with eBook purchases on your Kobo account.
Im sorry its hopeless, Im wasting your time
If you don't mind can you change your rating to "OK Service"?
Otherwise I will receive negative marks for this question.