How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Randy Computer Tech Your Own Question
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9838
Experience:  Computer specialist
Type Your Computer Question Here...
Randy Computer Tech is online now

For no apparent reason Wi-Fi Network is "not connected". Selected

Resolved Question:

For no apparent reason Wi-Fi Network is "not connected".
Selected "Wi-Fi Networks" on menu which shows 10 available.
"view" is underlined but I have no idea what I should do next.
Pressing centre button highlights it all but nothing else appears as an option to connect.
Advice required urgently as I am away tomorrow for some days and cannot download a book I have just purchased.
Submitted: 2 years ago.
Category: Computer
Expert:  Randy Computer Tech replied 2 years ago.
My name is***** will assist you.
I am sorry to hear that you are having this issue.
Please try this on your Kindle>press and hold the power button for 20 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle> then try and connect again.
* To connect to Wi-Fi follow these steps:
* Tap the Quick Settings icon
* Select Wi-Fi.
* Ensure Wireless Networking switch is in the on position.
* Your home network should appear in the list.
* Tap the name of your network. A lock symbol will appear next to your network if it requires a password.
* Enter the characters of the password ***** the onscreen keyboard. BE SURE TO ENTER THE CHARACHTERS EXACTLY, AS THEY ARE CASE SENSITIVE, UPPER CASE AND LOWERCASE(CAPS AND non caps)
* If you need help locating your password ***** me know.
* Then Tap Connect.
* In the future your Kindle will automatically connect to the network that was most recently used.
Randy Computer Tech and other Computer Specialists are ready to help you
Customer: replied 2 years ago.


Switching off for 20 secs and on again was enough. Full connection signal now showing at top RH corner of screen.

Many thanks.


Expert:  Randy Computer Tech replied 2 years ago.
That's great!

Please let me know if you need any other assistance.
Please take a moment to rate my service positively.
Thank you very much!