Hello my name is***** will be assisting you today. I am sorry to hear that you are having trouble with the laptop. I will try my best to help you.
Sir thank you for joining the chat.
By start page do you mean the Acer start up screen you see immediately after you turn on the laptop?
yeah once you put password ***** the next page
also cant shut down laptop accept by using on/off button
There are two types of password ***** can enter one is system start-up password ***** other is windows login password ***** one is it?
Please let me know the full model of the laptop which you can find on the bottom of the laptop also which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8 or any other
system start up
model ms2384 acer brand windows 8
Sir which series is it like is it Aspire series,one series etc
easynote te69kb series
OK its a packardbel laptop let me get the details of it
Is this the screen you enter the password
OK so after you enter the password ***** goes back to the same password ***** am i correct
no it goes to next screen but that screen keeps flashing on and off repeatedly not allowing me to go anywhere
you mean the windows tiles screen like this
There is a chance its a display chip issue but before jumping to such conclusions we can try some troubleshooting and see if it can be fixed is that ok with you?
Is the screen currently going on and off ?
i mean are you currently logged into the laptop ?
yes and its just flashing on and off
Press CTRL + ALT + DEL keys and see if that opens a window with options like lock,start task manger etc
got page with lock switch user sign out task manager on it
Is that page going on and off ?
ok click on start task manager and see if that opens without going on and off
got task manager it ok so far
OK click on file on the top left corner of task manager then click on run new task
did you get a create new task window?
only got internet explorer and notification on page
ok close it
Then press windows key then press R key
see if that opens a Run window?
but keeps disappearing
in that can you type rstrui and click on OK
no it goes before i can type it all in
OK then close it and then try this again click on file on the top left corner of task manager then click on run new task
did it open create new task window?
In that type rstrui and click on OK and see if that opens system restore window
now click on next then select a restore date were the laptop worked fine without screen issues and let me know that date you had selected
only switched it on yesterday for first time
OK is there any restore date listed in it?
yes and time
let me know that restore date and time?
25/12/2014 at 11.35
is that the only restore date and time it shows?
i believe at that date and time also had this screen issue am i correct
no it was working ok then
OK then select that restore date and click on next and continue with the restoring process
ok it restoring
let it finish the process and it will restart the pc,then check it and let me know the status
Thank you.i will wait for the result
Is it still on restoring process ?
OK let it run and make sure the laptop is connected to the power adapter
Is it still on restoring process or restarting the laptop?
it has restarted and seems to be ok
are you currently logged into windows tiles screen now
Also check by opening applications and going to desktop screen
also check opening web pages too
Good,Now shut down the laptop for 2 mins then turn it on again then check again and let me know,just want to make sure
Thank you and let me know how it goes ?
thats it back on and working ok thanks
Glad to know,I hope that solves the problem.Is there anything else you like to know ?
no thats all and again thank you have a good day
You are welcome.Please rate me using the options just below this box select the rating and click on submit that will do it some bonus will be well appreciated.Have a Great God Blessed Day. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/
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