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John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5532
Experience:  I have been in the IT field for the past 8 years. I also worked as a system admin for a construction company for 3 years.
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hello my name is ***** ***** bought an acer brand laptop back

Resolved Question:

hello my name is ***** ***** bought an acer brand laptop back in june for our sons christmas yesterday I set it up and it all went well but in the evening when he went to go on it it wouldnt go away from the start page everytime you click on somerhing it just goes back to start page and keeps repeating it
Submitted: 2 years ago.
Category: Computer
Expert:  John replied 2 years ago.
John :

Hello my name is***** will be assisting you today. I am sorry to hear that you are having trouble with the laptop. I will try my best to help you.

John :

Sir thank you for joining the chat.

Customer:

ok

John :

By start page do you mean the Acer start up screen you see immediately after you turn on the laptop?

Customer:

yeah once you put password ***** the next page

Customer:

also cant shut down laptop accept by using on/off button

John :

There are two types of password ***** can enter one is system start-up password ***** other is windows login password ***** one is it?

John :

Please let me know the full model of the laptop which you can find on the bottom of the laptop also which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8 or any other

Customer:

system start up

Customer:

model ms2384 acer brand windows 8

John :

Sir which series is it like is it Aspire series,one series etc

Customer:

easynote te69kb series

John :

OK its a packardbel laptop let me get the details of it

Customer:

ok

John :

Is this the screen you enter the password

Full Size Image

Customer:

yes

John :

OK so after you enter the password ***** goes back to the same password ***** am i correct

Customer:

no it goes to next screen but that screen keeps flashing on and off repeatedly not allowing me to go anywhere

John :

you mean the windows tiles screen like this

Full Size Image
goes on and off

Customer:

yes

John :

There is a chance its a display chip issue but before jumping to such conclusions we can try some troubleshooting and see if it can be fixed is that ok with you?

Customer:

yes

John :

Is the screen currently going on and off ?

John :

i mean are you currently logged into the laptop ?

Customer:

yes and its just flashing on and off

John :

Press CTRL + ALT + DEL keys and see if that opens a window with options like lock,start task manger etc

Customer:

nothing happened

Customer:

got page with lock switch user sign out task manager on it

John :

Is that page going on and off ?

Customer:

no

John :

ok click on start task manager and see if that opens without going on and off

Customer:

got task manager it ok so far

John :

OK click on file on the top left corner of task manager then click on run new task

John :

did you get a create new task window?

Customer:

only got internet explorer and notification on page

John :

ok close it

John :

Then press windows key then press R key

John :

see if that opens a Run window?

Customer:

ok

Customer:

but keeps disappearing

John :

in that can you type rstrui and click on OK

Customer:

no it goes before i can type it all in

John :

OK then close it and then try this again click on file on the top left corner of task manager then click on run new task

John :

did it open create new task window?

Customer:

ok

John :

In that type rstrui and click on OK and see if that opens system restore window

Customer:

ok

John :

now click on next then select a restore date were the laptop worked fine without screen issues and let me know that date you had selected

Customer:

only switched it on yesterday for first time

John :

OK is there any restore date listed in it?

Customer:

yes and time

John :

let me know that restore date and time?

Customer:

25/12/2014 at 11.35

John :

is that the only restore date and time it shows?

Customer:

yes

John :

i believe at that date and time also had this screen issue am i correct

Customer:

no it was working ok then

John :

OK then select that restore date and click on next and continue with the restoring process

Customer:

ok it restoring

John :

let it finish the process and it will restart the pc,then check it and let me know the status

Customer:

ok

John :

Thank you.i will wait for the result

John :

Is it still on restoring process ?

Customer:

yes

John :

OK let it run and make sure the laptop is connected to the power adapter

Customer:

ok

John :

Is it still on restoring process or restarting the laptop?

Customer:

it has restarted and seems to be ok

John :

are you currently logged into windows tiles screen now

Customer:

yes

John :

Also check by opening applications and going to desktop screen

John :

also check opening web pages too

Customer:

its working

John :

Good,Now shut down the laptop for 2 mins then turn it on again then check again and let me know,just want to make sure

Customer:

ok

John :

Thank you and let me know how it goes ?

Customer:

thats it back on and working ok thanks

John :

Glad to know,I hope that solves the problem.Is there anything else you like to know ?

Customer:

no thats all and again thank you have a good day

John :

You are welcome.Please rate me using the options just below this box select the rating and click on submit that will do it some bonus will be well appreciated.Have a Great God Blessed Day. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/

John :

Have a great God blessed & joyful Christmas& New Year too

John and 4 other Computer Specialists are ready to help you