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Ask Jerry Hannell Your Own Question

Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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Can you please check my computer out. I have just returned

Resolved Question:

Can you please check my computer out. I have just returned from holiday and I am unable to open Word documents. I have tried recovery without success.
User Licence key SXACEN-95933680
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.
***** *****nell :

hello sir/mada, I would like to help you, please let me know when you are ready

JACUSTOMER-f1letqkj- :

Ready when you are. I believed I was entitled to 4 annual checks as I am a Level 3. Henry

***** *****nell :

hi, are you unable to open your document files?

JACUSTOMER-f1letqkj- :

Yes

***** *****nell :

when you try to open one doc file what happens?

***** *****nell :

(error message comes?)

JACUSTOMER-f1letqkj- :

Unable to connect you.

Expert:  Jerry Hannell replied 2 years ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Expert:  Jerry Hannell replied 2 years ago.

when you try to open one doc file what happens?

4:05 PM

Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience: Experience in Windows environment. ASP, Visual Basic, Ajax
Jerry Hannell and 3 other Computer Specialists are ready to help you
Customer: replied 2 years ago.

I want remote assistance

Expert:  Jerry Hannell replied 2 years ago.
can you please click the link below and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.
link: http://tiny.cc/z5lvcx
Customer: replied 2 years ago.

Are you intending to check my P.C. remotely ?

Expert:  Jerry Hannell replied 2 years ago.

yes.

can you please click the link below and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.
link: http://tiny.cc/z5lvcx

Customer: replied 2 years ago.

I.D.135 132 535. Password *****

Expert:  Jerry Hannell replied 2 years ago.

the program should be running.

is it running now?

Customer: replied 2 years ago.

The programme is still running

Expert:  Jerry Hannell replied 2 years ago.

can you close the program and run it again and give me the new password (,id

same)

link: http://tiny.cc/z5lvcx

Customer: replied 2 years ago.

I am very sorry Jerry but my computer ability is leaving a lot to be desired. Can I speak to you on the Phone and resolve it that way ?

Expert:  Jerry Hannell replied 2 years ago.

let's try one more time, if we can run the program, solution will be very easy

can you run this: http://tiny.cc/z5lvcx

.

Customer: replied 2 years ago.

Unable to get response from http://tiny.cc/z5lvcx

Expert:  Jerry Hannell replied 2 years ago.

can you try this

http://tiny.cc/z5lvcx

Customer: replied 2 years ago.

Hello Jerry. I thank you for your patience but this does not seem to working./

Expert:  Jerry Hannell replied 2 years ago.
can you right click on the link? do you have an option like "save target as" or "save link as"?
Customer: replied 2 years ago.

135 132 535

6422

Expert:  Jerry Hannell replied 2 years ago.

what is the password?

(this time it connected but password ***** *****)

Customer: replied 2 years ago.

135 132 535

2140

Customer: replied 2 years ago.

Are we still connected

Expert:  Jerry Hannell replied 2 years ago.

program is not running.

can you run it and tell me the password ***** i can connect

Customer: replied 2 years ago.

I do not have a password.

Expert:  Jerry Hannell replied 2 years ago.
were you able to run the program again?
Customer: replied 2 years ago.

I am sorry but can you tell me what program you mean

Expert:  Jerry Hannell replied 2 years ago.

link: http://tiny.cc/z5lvcx

can you run it, and tell me the password ***** gives

Customer: replied 2 years ago.

135 132 535

7398

Expert:  Jerry Hannell replied 2 years ago.

sorry, i am not able to connect to your computer because the program is not running.

is the program you opened a while ago, running now? (on the screen)

Customer: replied 2 years ago.

Negative

Expert:  Jerry Hannell replied 2 years ago.

can you run the program again

this time can you make it stay on the screen

(link: http://tiny.cc/z5lvcx )

Customer: replied 2 years ago.

Programme now running

Expert:  Jerry Hannell replied 2 years ago.

yes, what is the password? (so i can connect to your computer now)

Customer: replied 2 years ago.

135 132 535

8127

Expert:  Jerry Hannell replied 2 years ago.

sorry, i am not able to connect, because it seems there is a problem with connection.

what happens when you open your doc files? (word document)

Customer: replied 2 years ago.

When I open my docs file and select a particular file I receive a message 'unable to connect'

Expert:  Jerry Hannell replied 2 years ago.

can you click your start button.

do you see the SEARCH BAR at bottom? (search for files

Customer: replied 2 years ago.

Message was there was a problem connecting you to the file

Expert:  Jerry Hannell replied 2 years ago.

can you run the program again

http://tiny.cc/z5lvcx

when you run the program can you give me the password

(program should stay on the screen)

Customer: replied 2 years ago.

135(###) ###-####/p>

Expert:  Jerry Hannell replied 2 years ago.

problem was fixed via remote assistance.

Customer: replied 2 years ago.

No further assistance required after a very successful conclusion.


 


Thank you.


 


Henry France-Sargeant

Customer: replied 2 years ago.

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