hello sir/mada, I would like to help you, please let me know when you are ready
Ready when you are. I believed I was entitled to 4 annual checks as I am a Level 3. Henry
hi, are you unable to open your document files?
when you try to open one doc file what happens?
(error message comes?)
Unable to connect you.
I want remote assistance
Are you intending to check my P.C. remotely ?
can you please click the link below and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.link: http://tiny.cc/z5lvcx
I.D.135 132 535. Password *****
the program should be running.
is it running now?
The programme is still running
can you close the program and run it again and give me the new password (,id
I am very sorry Jerry but my computer ability is leaving a lot to be desired. Can I speak to you on the Phone and resolve it that way ?
let's try one more time, if we can run the program, solution will be very easy
can you run this: http://tiny.cc/z5lvcx
Unable to get response from http://tiny.cc/z5lvcx
can you try this
Hello Jerry. I thank you for your patience but this does not seem to working./
135 132 535
what is the password?
(this time it connected but password ***** *****)
Are we still connected
program is not running.
can you run it and tell me the password ***** i can connect
I do not have a password.
I am sorry but can you tell me what program you mean
can you run it, and tell me the password ***** gives
sorry, i am not able to connect to your computer because the program is not running.
is the program you opened a while ago, running now? (on the screen)
can you run the program again
this time can you make it stay on the screen
(link: http://tiny.cc/z5lvcx )
Programme now running
yes, what is the password? (so i can connect to your computer now)
sorry, i am not able to connect, because it seems there is a problem with connection.
what happens when you open your doc files? (word document)
When I open my docs file and select a particular file I receive a message 'unable to connect'
can you click your start button.
do you see the SEARCH BAR at bottom? (search for files
Message was there was a problem connecting you to the file
when you run the program can you give me the password
(program should stay on the screen)
problem was fixed via remote assistance.
No further assistance required after a very successful conclusion.