Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
I am sorry to hear that you are facing problem with your Samsung camera, i will try my best to resolve the problem at the earliest.
How old is the camera
are you able to move the lens, does it come out for zoom and goes in fine and close the shutter cover
Camera less than 1 year old - everything working except downloading snaps to computer
if the camera is connected to any usb cable please unplug it
remove the battery and let me know when its out
after removing the battries press and hold down the power button for 30 seconds
now relese the button
If I new what error code 43 meant I would know that it is computer not camera
tap gently on the sides of the camera right and left few times the lens must be facing down side
connect the batteries turn on the camera and let me know if you see any error on the lcd
zoom in the lens few times 3 to 4 times
is the camera working fine try to click some pics
did you get a disk along with the camera
what program are you using to connect the camera and view the pictures
Just using devices and printers as I have always done
alright no problem
connect the camera using the usb cable and wait for 20 seconds
open computer folder from the start button
let me know when you are there
Camera connected and screen shows 'Connecting Computer' but nothing happens after this
did you open the mycomputer folder
click on start button then select computer
do you see a new icon apart from the c drive
No new icon
can i remote access and check for the problem in windows
You will have to explain what to do
definately i will
click on the above link
as the page opens click on the green button "start full version ist free"
let me know the your id an password
Sorry - my computer signs in automatically - email address is *****@******.***
i dont need you computer password
If you need other information I will have to obtain a new password.
install Teamviewer i gave you the link above its a one time remote access tool
after i fix the problem and the session ends completely.
Do you just need one to use now - if so use francesca89
Click here and install teamviewer
It says cancel TeamViewer before installing - but do not seem to be able to do this
yes definitely, when i see the screen i can check the problem and fix it right in front of you.
you must have already installed it
check for teamviewer in the programs list
If I have I cannot find it
click on start button select search box
type in teamviewer if its installed the icon will appear
then you click on the blue icon to open it
Has that worked
i am sorry i thing you are not able to install teamviewer
teamviewer is basically a remote tool if you click on the link it will download the file all you have to do is open the file by double clicking on it to install it
once its installed you will see teamviewer box with some id numbers and password
Have clicked on link for team viewer
please check this video
I do get the Team Viewer page up but when I try to run it, it says it is already open.
minimize this chat box to see if its running at the background
press the - key on the top left
Does not appear to be running
ok no problem let us forget the remote part
close all the programs apart from this chat box
was the camera and the computer working fine few days back?
when did the problem started
Have closed everything
Used the download within the last two weeks - everything fine
Was not aware of problem until I tried to download pictures this morning
click on start and select search
type in system restore you will see the icon appears click on it
To run system restore try to open the search button and in the search box type in system restore a system restore icon will appear click on it as it opens click on the option "choose a different restore point" then hit next after that you will see an option nex window check box as "choose more restore points" Select that and then you will see a date list select one of the back date by clicking on it when then computer was working fine and hit next and then hit the finish button to initiate system restore. It will take a while to restore the computer to the back date and will restart the computer automatically. Please do not shut down on turn off the computer while it in the process. Wait and watch it might take 15 to 20 mins or it can be much earlier as well. At the system reboot you will get a message your computer was successfully restored or it may say it did not restore then in that case you will have to run the system restore again from windows and select a new old date to run system restore and wait for the process to complete this is normal some times the system restore points are corrupted the you get the message the it didnt restore successfully however run another date to restore.
Do not have search option when I click on start
yes as you click on the windows start button the fist option is the search box where you can type