That's what I suspect is happening, he's not on the phone but perhaps I can get another friend to pass on the message - so can I get back to you?
I would say this is a difficult problem trying to tell someone else how to check their blocked senders list and safe senders list when I can't speak to him because he does not have a phone.
I use Windows Vista which I think will have a different format regarding: Tools - Options - Preferences - Junk E mail etc... He may be using Windows 7 or some other set up and the walk through to his similar menu options could be in an entirely different part of his computer. ... any other ideas?
This friend is an 89 year old man who writes books and I remember he felt angry when Hotmail moved to Outlook and his email system fell apart about a year or so ago.
Once he got his email working by a computer advisor he has had no problems at all, he emailed me two weeks ago to ask why I had stopped writing to him.
I don't know if this may be another variable now that I think about it, during the recent 'Black Friday' involving 'Amazon' and it's subsequent 'meltdown', I suspected that my Browser (Internet Explorer 9) may have been slowing down, a friend gave me a tip which he apparently fixed on his laptop by unticking boxes in this field.......
How to set:
CONTROL PANEL - SYSTEM AMD MAINTENANCE - DEVICE MANAGER - Device Manager - Network Adaptors
802.11 n/g/b Wireless LAN USB Adapter
Intel(R) 82562v-2 10/100 Network Connection
Click 802.11 n/g/b Wireless LAN USB Adapter Menu opens up
Click Power Management Tab and un-tick (Allow the computer to turn off this device to save power)
Under Power Management Tab reduce power if cable disconnected not ticked
Reduce ink speed during standby - Ticked
Wake on link settings - Not Ticked
Wake on Magic Packet - Ticked
Wake on Directed Packet - Wake on Magic Packet Ticked
This was a power problem, I unticked the same boxes and now my browser is up to speed. I wouldn't have thaught it would've affected Emails though.
OK Kamil, I'll try and do just that and get back to you Thank-You.
I think we can call the hounds off. I managed to get through to my friend using another friend of his as a link. I received this email from him tonight and I think the first paragraph says it all :-
My family bought me a new PC, the old one now being nine years old. It makes me just a bit fearful when I hear them saying "at that kind of age Dad, things start to go wrong - better get rid of it and save all kinds of time-consuming expense".Now, you think that's nice and kind of them, do you? I'll soon be ten times that age, do you suppose they're beginning to do their sums on me?
This new gadget must be terriic and I just hope I can last out to see just how good it might be. The trouble is that it is 'Windows 8' and all I want is 'the Web', an e.mail capacity and 'Word'. I understand this machine will take the dog walk, warm your slippers and talk back if someone gets cheeky.
I am now awaiting the return of the boffin who looks after Doug's office gear. He is currently in New York and, apparently, he will put everything right. Meantime I am struggling and I will try forwarding this to Sinclair in hope that he will be kind in his thoughts. One other trouble is that Sinclair is eons ahead of me when it comes to IT techniques. I am not far out of scratching my little blackboard at Elder Park School back in the early 30's. in Glasgow HELP!
A Guid New Year tae ye all.
Thanks again Kamil. Do you require any other reference?
Remember back at 28Th December you asked me the question:-
To get clear steps, we would need to know how they're accessing their emails.- webmail, by going to www.hotmail.com- or an e-mail client?
It has just occurred to me that I contact my friend - Who uses Hotmail.com using Webmail and I use a stand alone Desktop client using Outlook 2003 i.e.*****@******.*** and using Pop3.ntlworld.com
I also have a backup Outlook account using webmail purposes created around December last year- Could this be over-riding the Desktop client or can they both work independently?