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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have a HP photosmart 5515e printer

Customer Question

I have a HP photosmart 5515e printer which I have been using since 2012 with my MacBook Pro. Now when I try to print I get the response "the printer is not connected"
How to sort this out? I am aged 81 and not computer literate!
Submitted: 1 year ago.
Category: Computer
Expert:  Jason Jones replied 1 year ago.
Hello and thank you for your question today.
May I ask how the printer is connected to your system? (usb, wifi, network, etc)
Customer: replied 1 year ago.

wifi

Expert:  Jason Jones replied 1 year ago.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Customer: replied 1 year ago.

I have never done this before but will try

Expert:  Jason Jones replied 1 year ago.
Thank you, Martin.
Please, click the following link and choose to run the remote application: http://74.208.229.96/?Session=9c5bc5a0-64d3-4b85-870d-7001827ffb51
Expert:  Jason Jones replied 1 year ago.
Are you having any problems with running that remote application after it is downloaded?
Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?
Customer: replied 1 year ago.
Relist: Other.
I cannot follow your system and wish to abort
Please do not charge me anything because I do not want to proceed further.
Expert:  Jason Jones replied 1 year ago.
Thank you.

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  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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