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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5703
Experience:  B.Sc. Computer Science with Honors
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My Kindle screen is frozen. When I switched it on the screen

Resolved Question:

My Kindle screen is frozen. When I switched it on the screen read,
"Your in full screen mode,
Swipe down from the top or in from the right to exit full screen"
When I follow these instructions, nothing happens
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Michelle :

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.


Michelle :

what is the model number of your kinlde

Michelle :

Turn the Kindle to view the bottom of the device. Locate the power switch on the far right side, next to the USB port.

Slide the power switch. Hold it for at least 30 seconds.

The kindle will shut down wait for 30 seconds and then turn it back on. it will be back to normal.

Michelle :

if the power button is push button then hold it down for 30 seconds it will shut down

Michelle :

wait for 30 second and then turn it back on.

Michelle :

your kindle will be back to normal operation.

Customer:

Kindle back on. Thank you.

Michelle :

Please rate my service now.

Michelle :

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