Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
all you have to do is open your btinternet email in kindle and enter the correct email address and the new password ***** which you are able to login successfully on a computer.
open this link your your kindle
I have done this several times and get the same response that the server does not connect
this error is on your kindle correct?
please tell me the model number of the kindle
is it kindle fire HD
yes it is. I have tried to open my e-mail by using the above link on my computer and also my kindle using the SIlk browser. The link opens e-mail on my computer but not on my kindle.
I have opened the kindle e-mail using the link but typed in the info. and not used the computer prompts ie auto entry of e-mail address and then password ***** it opened successfully. Any comments about what to do to save having to enter everything each time.
you must have opened your email through the browser in kindle correct
you didnt let me know the kindle model
It is a Kindle fire HD 8.5
please click on the apps and look for an icon email
it will come up with the email app now
let me know when you are there.
I have entered the e-mail address and password ***** have been accepted and I have opened my Inbox successfully.
great we have fixed it
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what did you do? I seemed to have done exactly what I did before without success and now it works.
i gave you the direction to enter the email in the correct email format and not from the browser and you were entering the password ***** which you rechecked and entered correctly after following the steps.
i have provided you the info required to successfully login to the email app and not through the browser.
is there anything else i may assist
Thank you for using justanswer service and you have a great day ahead.
No thanks . I was NOT entering the password ***** Several times I deleted the password ***** insertion and entered the correct password ***** ,all to no avail. However many thanks for helping me to get my e-mail "on the go".