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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5002
Experience:  B.Sc. Computer Science with Honors
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i cannot connect my new kindle - it is saying I am putting

Resolved Question:

i cannot connect my new kindle - it is saying I am putting in the incorrect password
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Michelle :

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

Michelle :

what is the model number of the kindle is it kindle fire hd

Customer:

it is a kindle paper white - I have already registered it to my daughter's laptop but when I tried to connect it to my own laptop it is saying that my password ***** *****

Michelle :

how are you trying to connect to the laptop

Customer:

by registering it

Michelle :

are you trying to connect to the router to access internet which is asking you to enter the router password.

Michelle :

please help me understand

Michelle :

are you trying to register the kindle for the first time or you are trying to connect to the internet via the wireless router.

Customer:

i am on my new kindle and it is asking for the wi-fi password of new my new hub

Michelle :

Thank you for letting me know the issue now.

Michelle :

are we chatting on a computer or on a mobile device now

Customer:

computer

Michelle :

ok great

Michelle :

now one last question then i will give you steps to look for the correct router password ***** we will enter the password ***** the kindle then

Michelle :

you have windows 7 or 8 on this computer

Customer:

ok

Customer:

windows vista

Michelle :

no problem

Michelle :

do you see a wireless signal at the bottom left hand side

Michelle :

its an icon on the task bar

Customer:

yes

Michelle :

single click on it left click and then click on "Open network and sharing center".

Michelle :

done

Michelle :

a window opens

Michelle :

are you finding any difficulty in following the steps then let me know

Michelle :

i can offer you a remote access service in that case you will sit and watch and i will get the information via remote to you

Michelle :

if that is fine

Customer:

yes

Michelle :

no problem

Michelle :

Click here


Michelle :

and run Elsinore its a remote assistance

Michelle :

let me know once its installed

Michelle :

you will see a new icon red an black on the bottom system tray

Customer:

done

Michelle :

ok

Michelle :

let me connect now

Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5002
Experience: B.Sc. Computer Science with Honors
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