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Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
what is the model number of the kindle is it kindle fire hd
it is a kindle paper white - I have already registered it to my daughter's laptop but when I tried to connect it to my own laptop it is saying that my password ***** *****
how are you trying to connect to the laptop
by registering it
are you trying to connect to the router to access internet which is asking you to enter the router password.
please help me understand
are you trying to register the kindle for the first time or you are trying to connect to the internet via the wireless router.
i am on my new kindle and it is asking for the wi-fi password of new my new hub
Thank you for letting me know the issue now.
are we chatting on a computer or on a mobile device now
now one last question then i will give you steps to look for the correct router password ***** we will enter the password ***** the kindle then
you have windows 7 or 8 on this computer
do you see a wireless signal at the bottom left hand side
its an icon on the task bar
single click on it left click and then click on "Open network and sharing center".
a window opens
are you finding any difficulty in following the steps then let me know
i can offer you a remote access service in that case you will sit and watch and i will get the information via remote to you
if that is fine
and run Elsinore its a remote assistance
let me know once its installed
you will see a new icon red an black on the bottom system tray
let me connect now