Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
do you want to update the number of google + or gmail or google account
login to the gmail account
and let me know when you are there.
now on the top right hand side you will see a round gear drop down with arrow
click on it and select settings
cant see what you mean
let me give you the steps then you can follow
Learn more about adding a phone number to your account
Click on this link this will take you start to the page when you can update
did you manage to get in
if you are finding problem getting in there let me know i can remote access and do if for you right in front of your eys
do you want me to remotely do that for you
i cant get in
no problem i will give you a remote link juts download and run it
as the page opens click on iagree green button and install elsinore
elsinore is installed?
i am connected now
let me take the mouse control
Please call BT to get a new password ***** we reset your router you will not be able to access internet in that case.
Problem fixed using remote access.