Hello my name is***** will be assisting you today. I am sorry to hear that you are having trouble with your laptop. I will try my best to help you
Sir/Ma'am thank you for joining the chat.
what is the make and and model of the laptop?
OK thank you for the details,Do you want me to remote access to your PC and see if i can remove the vosteran without doing the factory reset.let me know
One moment Please .do not leaves the PC. I will give you the link to do the remote access.
can you check for any virus
yes i will do that too once i am in the PC.do not leaves the PC. I will give you the link to do the remote access.
before i remote access are you currently chatting to me from the Asus x53u laptop?
Please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=3b387142-83b9-4cec-ad4a-671d33cd36ca that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. Then it will ask to launch application click on Run to launch application, if it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know.Do not close this main justanswer chat page.
i am still connected to your PC and fixing the issue.
did the laptop restart ?
OK i am now connected