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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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cannot access my hpG61 notebook as top line of letters is locked

Resolved Question:

cannot access my hpG61 notebook as top line of letters is locked so I cannot type in my password *****
Submitted: 2 years ago.
Category: Computer
Expert:  James K. replied 2 years ago.
Hello
My name is James
Welcome to JustAnswer.
Dose the mouse work at the Log on screen
Customer: replied 2 years ago.

yes

Expert:  James K. replied 2 years ago.
Perfect
go to the log on screen
in the bottom left you will see what looks like a wheel
Click that , then click use on screen Keyboard
Use the mouse to enter the password
Log into the Machine let me know when in ?
Customer: replied 2 years ago.

I am in now. will I havee to do anything more to make access permament ?

Expert:  James K. replied 2 years ago.
dose the keyboard Work now your in ?
Customer: replied 2 years ago.

no . top line beginning q on left still not working

Expert:  James K. replied 2 years ago.
Dose the reset work ?
Expert:  James K. replied 2 years ago.
Come back if you need more help
Cheers James Now Please rate my Service With the smiley Faces and submit
Customer: replied 2 years ago.

still cannot use top letter bar on keyboard. Sorry for not replying earlier but battery in small android I am using needed charging.

Expert:  James K. replied 2 years ago.
No problem
sugggest you Change your Password ***** to use the top Letters
Its faulty
use a USB Keyboard or on screen Keyboard
but the Keyboard will need replacing I Am Afarid
These are fairly cheap
Now please rate My Service
Cheers James
Now Please rate my Service With the smiley Faces and submit
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience: Technical Director of IT Company
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