No it doesn't. I did manage to get a bit further in earlier on. I managed to open a couple of programmes but then I got a message that some updates might need to be installed to ensure correct operation. However when I tried to view any updates waiting to be installed I got the message 'Windows Explorer has stopped working' and also 'Hot process for Windows Services stopped working and was closed'. I now have a message on screen that the document I managed to get into is Not Responding, it will not close and has the small blue circle in play. Thanks.
A couple of days ago.
I have tried CTRL+ALT+DEL as I know this is a way to get to task manager, however when I do this I do not get a response. I also tried system restore yesterday which seemed to work but then didn't. At present I have the computer on with the main screen showing various icons/shortcuts but over that is my documents page in a very pale white showing as not responding. If I left click on headings at bottom of screen and press close there is no response.
Tried this with limited success. Tried to restore to a 23/12/14 a date just prior to installing an update. Initially was able to get a bit further into the system but ultimately started getting Not Responding message. I switched off and tried again and Windows Task Manager was not responding, then the screen went blank, just the cursor showing and then I got a message 'Login process has failed to create the security options dialogue - Failure - Security'. At the moment I am no further forward than when I started.
Not right up to date and I am running a game which I don't want to lose.
Hi, I have managed to back up files to an external hard drive so I think restore to factory settings is my next move. I had to do this about a year ago but can you remind me what to do.
f10 & f8 didn't seem to work so I managed to find the Recovery Disc I had with the computer and used that.