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toughguy
toughguy, The Computer Guy
Category: Computer
Satisfied Customers: 474
Experience:  Post Graduate (Gold Medal) with 6 Years of Work Experience, 11 Year of exp in data recovery
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i have a samsung 1tb external drive,but since i used through

Customer Question

i have a samsung 1tb external drive,but since i used through my tv it has erased all my data e.g movies music
Submitted: 2 years ago.
Category: Computer
Expert:  toughguy replied 2 years ago.
toughguy :

Hi

toughguy :

Thanks for using JustAnswer
This is Leela and I will help you with the question today
Wish you a very happy new year 2015

toughguy :

Very sorry to hear that you have lost data

toughguy :

can you please let me know.. what is the TV model and HOW did you connect the harddisk to the TV and what option did you select from the TV?

JACUSTOMER-1wt9wolo- :

tv model is LG 47smart tv,i connect the hard drive via usb ,it all went wrong when i tried to record football

toughguy :

oh mad

toughguy :

you have tried to USE hard disk as STORAGE for the TV recordings

toughguy :

and it might have FORMATTED the disk to its relevant structure

toughguy :

and saved the football

toughguy :

very sorry to know that

JACUSTOMER-1wt9wolo- :

i think that was the case unknowing to me

JACUSTOMER-1wt9wolo- :

it saved the football but lost everthing else

toughguy :

it is the behaviour..

toughguy :

do you have a copy of the data?

JACUSTOMER-1wt9wolo- :

can you bring it back to the normal

JACUSTOMER-1wt9wolo- :

sorry no copy

toughguy :

Oh..

toughguy :

most likely you lost the data..

JACUSTOMER-1wt9wolo- :

if i can get the hard drive back to its original status i can put stuff back on?

toughguy :

ofcourse yes

JACUSTOMER-1wt9wolo- :

excellent

toughguy :

Take a back up of the data (football video)

JACUSTOMER-1wt9wolo- :

it has been deleted

toughguy :

and then connect it to computer via USB, right click on it and select FORMAT and then it will format the harddisk

toughguy :

then it can be used for storage as you have been doing

toughguy :

earlier

toughguy :

hope this helps..

JACUSTOMER-1wt9wolo- :

but my computer does not reconize hard drive

toughguy :

Did you connect to computer via USB cable?

JACUSTOMER-1wt9wolo- :

yes

toughguy :

do you see some activity going in the harddisk..

toughguy :

like any rotation or lights glowing?

JACUSTOMER-1wt9wolo- :

its spinning

toughguy :

that is great

JACUSTOMER-1wt9wolo- :

sounds like the sea

toughguy :

:-)

toughguy :

Can you see anything related to external disk in My Computer?

JACUSTOMER-1wt9wolo- :

no

toughguy :

you may not be able to BROWSE the contents..

toughguy :

can you try to connect it via a different USB port and check

JACUSTOMER-1wt9wolo- :

its

JACUSTOMER-1wt9wolo- :

ok

toughguy :

Pls try to connect the harddisk via different USB port and let me know how things go

JACUSTOMER-1wt9wolo- :

nothing

toughguy :

if it is making a LOT of NOISE then i donot recommend it using as a BACKUP

toughguy :

how old is that harddisk?

toughguy :

do you use it regularly or only occassinally?

JACUSTOMER-1wt9wolo- :

its very quiet

toughguy :

Lot of noise from harddisk may mean PROBLEM so it is not safe

JACUSTOMER-1wt9wolo- :

age cant remember use it alot

toughguy :

if it is quiet that is good

toughguy :

ok..

toughguy :

that is fine..

toughguy :

as long as it is NOT making lot of noise it is fine..

toughguy :

do you see any light glowing on the harddisk?

JACUSTOMER-1wt9wolo- :

yes

toughguy :

Ok.. so it is working... but the FORMAT may be different so computer is unable to recognize

toughguy :

can we do a remote session so that I can check the problem on the computer and try to see if I can make the hard disk detectable

JACUSTOMER-1wt9wolo- :

ok i will try anything

toughguy :

ok

toughguy :

we would need to use something called Additional Services for using the remote session tool..

toughguy :

it would cost $10 is that fine?

toughguy :

we can also use AUDIO via that services

JACUSTOMER-1wt9wolo- :

ok

toughguy :

I will send you the request please accept it and I will setup remote session

toughguy :

Request sent

toughguy :

I am setting up remote session

toughguy :

Please join the remote session at

toughguy :

Did you get my additional services offer?

Expert:  toughguy replied 2 years ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

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toughguy, The Computer Guy
Category: Computer
Satisfied Customers: 474
Experience: Post Graduate (Gold Medal) with 6 Years of Work Experience, 11 Year of exp in data recovery
toughguy and 2 other Computer Specialists are ready to help you
Expert:  toughguy replied 2 years ago.
Once the SCAN completes please let me know the status.

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