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Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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Sirs, as my computer has had to go back to the factory settings.

Customer Question

Sirs, as my computer has had to go back to the factory settings. I now am having trouble getting onto my Email account as I cannot remember my pass word. as I cannot reset this I was wondering if you could help.
Yours
Mr W J Purvis
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.
***** *****nell :

hello sir/madam, I would like to help you, please let me know when you are ready

JACUSTOMER-m93bwmj9- :

I'm ready now

***** *****nell :

hi, what is the email address you are having problems with?

***** *****nell :

please replace @ with AT when typing your email here

JACUSTOMER-m93bwmj9- :

*****@******.***

***** *****nell :

can you type again,



please replace @ with AT when typing your email here


JACUSTOMER-m93bwmj9- :

bill_purvisATbtinternet.com

***** *****nell :

checking

***** *****nell :

do you remember your old password?

***** *****nell :

or any other password ***** have used in the past?

JACUSTOMER-m93bwmj9- :

checking

JACUSTOMER-m93bwmj9- :

2lim2irbbp^

JACUSTOMER-m93bwmj9- :

ok service

***** *****nell :

it seems system is sending the email to your own email address (reset)

Jerry Hannell and other Computer Specialists are ready to help you
Expert:  Jerry Hannell replied 2 years ago.
what is the BT landline number? (associated with your bt account)