I would like to help you, please let me know when you are ready
I would like you to reply please
(what do you see on the screen?)
the screen shows box to put the passward in and keep coming up with wrong password ***** as are
is it a Microsoft account?
(is it asking you to enter an email address before the password)
what is the Microsoft account associated with your new pc?
(do you know)
what happens if you don't enter any password? (leave it blank and press enter)
before the passoword there must be a section called "email" or "username", do you have it?
this is on windows 8 which I am not fomilr with
on the screen, what do you see exactly?which options do you have? is there a section like "change user" or "sign in" etc?
nderneath Password ***** says put in a flash drive but we have done this but nothing happens, what do we do now
it looks like that?
yes this is what it looks like
can you click on the icon at bottom-right
which options do you have?
yes but this says sleep shut down and restart
I am out of ideas. Let me opt out and open this question to other experts. If no expert opts in back we can continue.
we havs got reset icons ut and it says do you want to remove all the files from all the drives or just only windows is installed , we have gor thr two options what do we do now
Sorry for the delay. Select Just Remove Files from where Windows installed.
It takes less time.