He said that the hard drive was full of bad sectors & would need to be replaced. His fee was very good but it had basic Windows on with a few standard programmes. Full model number is ***** Serial Number HF9793BB900107P
I don't think he would have the software, it is a well respected shop in my area but I din't think about this problem. If you can download & install remotely to me that would be fantastic but would it interfere with my docs, pics music etc & any other programmes I have downloaded?
Link for Samsung contact for getting the recovery disk:
Scroll down near the bottom for the email and phone contacts.
You can get back to me any time via this web page as needed. Thank you,