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s4sys
s4sys, Computer Support Specialist
Category: Computer
Satisfied Customers: 536
Experience:  Bachelors in computer science engineering & 3+ years experience in System\Network support
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When I open my Kindle Fire HD7 I can unlock it but can do nothing

Resolved Question:

When I open my Kindle Fire HD7 I can unlock it but can do nothing else. After a short time the screen goes blank. It was working OK earlier this morning.
Submitted: 2 years ago.
Category: Computer
Expert:  s4sys replied 2 years ago.
s4sys :

Hi Thanks for using Justanswer.com

Customer:

Can you help me please

s4sys :

Sure.

s4sys :

Resetting your Kindle Fire is actually really easy, just hold down the power button for at least 20 seconds.











Original & Second Generation Kindle Fire Power Button



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Kindle Fire HD 7" & 8.9"
Power Button



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Second Generation Kindle Fire HD and Kindle Fire HDX Power Button




Unless the screen is black or gray, you'll know when it's off. If you can't tell, just be sure to wait a full 20 seconds.

When you're ready, hit the power button to turn it back on.

s4sys :

Just reset kindle fire following the above steps and let me know.

Customer:

Its my wifes Kindle. It worked ok this morning but when she opened it this afternoon. she could not operate it after vshe had unlocked it and after a short time , the picture went blank

s4sys :

Just reset kindle and try that will work

Customer:

What do by reset?

s4sys :

reset the kindle by looking at the above link

s4sys :

don't rate the answer now please

s4sys :

i am not yet completed ..

Customer:

Sorry I cannot understand this and I cannot operate this screen. I feel an ignorant old fool

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