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Satchi
Satchi, Computer Software Engineer
Category: Computer
Satisfied Customers: 2449
Experience:  4 yrs of Hardware & Software Troubleshoot exp
18133961
Type Your Computer Question Here...
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I have just bought a new Lenovo laptop with windows 8 and I

Resolved Question:

I have just bought a new Lenovo laptop with windows 8 and I am trying to download my
Sage payroll and accounts and it won't let it in something to do with security, how do I go about this.
Submitted: 2 years ago.
Category: Computer
Expert:  Satchi replied 2 years ago.
Satchi :

Hi , Welcome to JustAnswer Thanks & Regards Satchi

Satchi :

Let me know when you come online .

Customer: I am here now
Satchi :

ok which browser you are using ?

Customer: Internet explorer
Satchi :

okay

Satchi :

do you have firefox or chrome

Satchi :

?

Customer: Yes chrome
Satchi :

try in chrome

Satchi :

download the Sage

Customer: When I download the sage payroll it gets to about 290mb and then tells me error can't download something to do with smart
Customer: Windows
Satchi :

Ok

Satchi :

Please click the link above

Satchi :

and then click on I Agree and download the tool

Satchi :

and run it

Satchi :

so that I can check remotely

Satchi :

are u there ?

Satchi :

have you tried the above steps to do remote support

Customer: I was typing from my iPad and it would not download through safari
Satchi :

not ipad do on lenovo laptop

Customer: I am trying to download the sage again through chrome but it takes a while. I will have to go on the laptop to do the above as iPad wont download
Satchi :

yes

Customer: can I call you back later to see if this sage works thru chrome without having to play against?
Customer: Are you there
Satchi :

yes sure

Satchi :

i am here

Customer: How can I get in touch with you again without having to pay money again
Satchi :

here you can reply in chat

Satchi :

window

Satchi :

http://www.justanswer.co.uk/computer/8urdd-just-bought-new-lenovo-laptop-windows.html?src=dn

Satchi :

in above URL

Satchi :

let me know when you will be avialble online with laptop so that we can start remote session

Customer: Ok thanks or should i cancel downloading and go on computer
Satchi :

Yes please do the steps in computer

Customer: Going on computer now did above through chrome said this webpage not availablar
Satchi :

try the justanswer link in chrome

Satchi :



Please click the link above







and then click on I Agree and download the tool



Customer: Doing it now
Satchi :

ok

Customer: It says I have access an invalid link
Satchi :

copy and paste correct full link

Customer: No not getting anything
Satchi :

http://www.justanswer.com/remotedesktop/join.aspx?Session=b2ced893-614e-4476-a5d6-49ccc895cb6b

Satchi :

link is this one

Customer: I am in now
Satchi :

okay

Satchi :

there click on I agree button

Satchi :

then download the file and run it

Customer: I clicked agree and the file won't run showing first 4 points and then blank ok kit it again downloading now
Satchi :

Ok

Satchi :

You can rate me now

Satchi :

by clicking smiely icon

Satchi :

yes you are in now

Satchi :

you can find below smiely icons

Satchi, Computer Software Engineer
Category: Computer
Satisfied Customers: 2449
Experience: 4 yrs of Hardware & Software Troubleshoot exp
Satchi and 2 other Computer Specialists are ready to help you

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