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Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I changed server from Tiscali to Sky all working but for some

Resolved Question:

I changed server from Tiscali to Sky all working but for some time still getting mail through to windows mail and in some cases addressed from Tiscali. Opened a Hotmail account but cannot send e mails - they come back rejected - senders e mail address wrong stating iit is Tiscali. help!
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.
***** *****nell :

Hello sir/madam, I would like to help you, please let me know when you are ready.

Customer:

ready

***** *****nell :

hi, are you unable to send emails?

Customer:

via Sky yes - not hotmail

***** *****nell :

are you using an email program? like Outlook, thunderbird etc

Customer:

Sky and would like to use Hotmail to e mail and send pictures

***** *****nell :

how do you want to send emails from Hotmail? (from a program like Outlook, or from webmail?)

Customer:

from a program

***** *****nell :

what is the program name? Outlook or Windows live mail?

Customer:

windows live mail

***** *****nell :

let's go step by step and add your Hotmail into Windows live mail

***** *****nell :

can you open your Windows live mail now

***** *****nell :

when you are in the program please let me know

***** *****nell :

if you want we can try remote assistance and fix the problem together quickly

Customer:

I think it is open but I cannot get to it with this page open

***** *****nell :

can you go to add-account section

***** *****nell :

we will add your hotmail

Customer:

I have a Hotmail account but am looking for add account section

***** *****nell :

can you do this

***** *****nell :

Click the Accounts tab, and then click Email.

***** *****nell :

  1. In the lower-left corner, click Mail.


  2. Click the Accounts tab, and then click Email.



Customer:

Just found that the POP default states Tiscali

***** *****nell :

yes

***** *****nell :

is there a "new" button?

***** *****nell :

(or add)

Customer:

Pop 3 properties - Tiscali default

Customer:

found the add but have don e all that and got the account and was able to sign in but still Tiscali reared its head

***** *****nell :

I am out of ideas. Let me opt out and open this question to other experts. If no expert opts in back we can continue.

Customer:

OK

Customer:

Eureka! I think I have solved it. I sent an e mail which so far has not come back. Went through add account got outlook and so far so good - (I hate computers that think for themselves !!)

Customer:

Thanks for setting me in the right direction

Jerry Hannell and other Computer Specialists are ready to help you