Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
what is the make and model number of the monitor?
how old is it
is it connected to a desktop computer?
Philips 36" flat tv
7 years old
yes via UPC
can you tell me the mode number of the
is it a tv or a monitor?
It is a tv monitor
ok and its connected to a desktop computer?
please confirm the video cable is connected fine on both the endes
is the mpnitor powering on?
I will check
No the monitor is not powering on
Turn off the tv and unplug the power cable and then unplug the video cable from the back of the tv
check the connector for any bend pins if its connected with a vga cable
remove the other end of the cable from the computer and check as well
try to reconnect and make sure its inserted correctly and the power on the tv and then the computer
please follow the sequence.
have done that and monitor light is still red and not green
that means the monitor is not receiving signal from the computer
to verify the monitor is good unplug the video cable from the back of the computer and let the monitor be on in that way
How do I Sort this Michelle ?
if you see no signal message on the monitor that means the monitor is good
let me know?
yes but tv wont work unless monitor light goes green
Light keeps going red
all you have to do us let the monitor be on and all you have to do is unplug teh video cable from the back of the computer and let me know if you see any message on the monitor "No Signal"
no go I am afraid
you are using which display cable
is it a vga cable, hdmi or dvi
I honestly do not know
is the video port a blue rectanglar port
i will post few pictures
check the picture and let me know
Pictures might be of help thank you
yes i have posted a picture please identify and let me know.
How can I retrieve the picture
just click on it
Hey Michelle, It is now working. Thank you so much for your help and assistance. Happy New Year.