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arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1421
Experience:  MCSE, RHCE, IBM System X Server Certified
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I have just purchased a panasonic lumix tz60 camera and it

Resolved Question:

I have just purchased a panasonic lumix tz60 camera and it won't download onto my computer. My is Microsoft 7. Any help would be appreciated.
Submitted: 2 years ago.
Category: Computer
Expert:  arsufi2002 replied 2 years ago.
arsufi2002 :

Hi,

arsufi2002 :

My name is ***** ***** forward to assisting you today with your question and providing the best answer possible.

arsufi2002 :

Do you intend to download images from Camera to Computer?

Customer:

Yes

arsufi2002 :

Hope you received USB cable with camera

arsufi2002 :

Connect camera to computer using USB cable

Customer:

Yes, I have connected the USB cable to my computer from my camera but my computer wont down load the content.

arsufi2002 :

ok

arsufi2002 :

Open My Computer and see if it shows a external device

arsufi2002 :

Like Removable Disk

arsufi2002 :

Got it?

Customer:

It doesn't show an external device.

arsufi2002 :

What all drives it shows there

arsufi2002 :

Also, check status in Camrea

arsufi2002 :

ok, Please check this

arsufi2002 :

Make sure USB mode is set to PC on Camera

arsufi2002 :

Once Camera connected to PC using USB, use up or down arrow and to select PC and press Menu/Set button

arsufi2002 :

Once Camera connected to PC using USB, use up or down arrow and select PC and press Menu/Set button

arsufi2002 :

Hi,

arsufi2002 :

Are you there

Customer:

Yes. It doesn't give me that option.

arsufi2002 :

Once you set that option, Computer can detect camera and can download images

arsufi2002 :

ok,

arsufi2002 :

Please press Down arrow on camera and tell me what all options you see there

arsufi2002 :

Make sure you established USB connection between camera and computer prior to that

arsufi2002 :

See doc

arsufi2002 :

Full Size Image

arsufi2002 :

Please check it and let me know the status

arsufi2002 :

Dear sir

arsufi2002 :

You tried to rate me

arsufi2002 :

Is it ok now

arsufi2002 :

If you still face trouble, do this

arsufi2002 :

1: Disconnect USB cable from computer

arsufi2002 :

2: Turn off camera

arsufi2002 :

3: Establish USB connection with computer

arsufi2002 :

4: Now check camera LCD, see if it shows PC

arsufi2002 :

If so select it

Customer:

OK - those things done.

arsufi2002 :

So still not detecting camera

arsufi2002 :

Make sure you connect both end of USB cable firmly

Customer:

I'm afraid not.

Customer:

have done.

arsufi2002 :

By the way, do you hear some sound when connect Camera to computer

Customer:

yes.

arsufi2002 :

(I mean the sound windows produce when detects a device)

Customer:

yes

arsufi2002 :

ok, then can i check your machine remotely

arsufi2002 :

You may simply run below tool on your computer. It helps to view your desktop and we can work more efficiently

Customer:

I have decided to call it a day. don't worry i'll click good service.

arsufi2002 and other Computer Specialists are ready to help you