How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask arsufi2002 Your Own Question

arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1022
Experience:  MCSE, RHCE, IBM System X Server Certified
50085326
Type Your Computer Question Here...
arsufi2002 is online now

I have just purchased a panasonic lumix tz60 camera and it

Resolved Question:

I have just purchased a panasonic lumix tz60 camera and it won't download onto my computer. My is Microsoft 7. Any help would be appreciated.
Submitted: 2 years ago.
Category: Computer
Expert:  arsufi2002 replied 2 years ago.
arsufi2002 :

Hi,

arsufi2002 :

My name is ***** ***** forward to assisting you today with your question and providing the best answer possible.

arsufi2002 :

Do you intend to download images from Camera to Computer?

Customer:

Yes

arsufi2002 :

Hope you received USB cable with camera

arsufi2002 :

Connect camera to computer using USB cable

Customer:

Yes, I have connected the USB cable to my computer from my camera but my computer wont down load the content.

arsufi2002 :

ok

arsufi2002 :

Open My Computer and see if it shows a external device

arsufi2002 :

Like Removable Disk

arsufi2002 :

Got it?

Customer:

It doesn't show an external device.

arsufi2002 :

What all drives it shows there

arsufi2002 :

Also, check status in Camrea

arsufi2002 :

ok, Please check this

arsufi2002 :

Make sure USB mode is set to PC on Camera

arsufi2002 :

Once Camera connected to PC using USB, use up or down arrow and to select PC and press Menu/Set button

arsufi2002 :

Once Camera connected to PC using USB, use up or down arrow and select PC and press Menu/Set button

arsufi2002 :

Hi,

arsufi2002 :

Are you there

Customer:

Yes. It doesn't give me that option.

arsufi2002 :

Once you set that option, Computer can detect camera and can download images

arsufi2002 :

ok,

arsufi2002 :

Please press Down arrow on camera and tell me what all options you see there

arsufi2002 :

Make sure you established USB connection between camera and computer prior to that

arsufi2002 :

See doc

arsufi2002 :

Full Size Image

arsufi2002 :

Please check it and let me know the status

arsufi2002 :

Dear sir

arsufi2002 :

You tried to rate me

arsufi2002 :

Is it ok now

arsufi2002 :

If you still face trouble, do this

arsufi2002 :

1: Disconnect USB cable from computer

arsufi2002 :

2: Turn off camera

arsufi2002 :

3: Establish USB connection with computer

arsufi2002 :

4: Now check camera LCD, see if it shows PC

arsufi2002 :

If so select it

Customer:

OK - those things done.

arsufi2002 :

So still not detecting camera

arsufi2002 :

Make sure you connect both end of USB cable firmly

Customer:

I'm afraid not.

Customer:

have done.

arsufi2002 :

By the way, do you hear some sound when connect Camera to computer

Customer:

yes.

arsufi2002 :

(I mean the sound windows produce when detects a device)

Customer:

yes

arsufi2002 :

ok, then can i check your machine remotely

arsufi2002 :

You may simply run below tool on your computer. It helps to view your desktop and we can work more efficiently

Customer:

I have decided to call it a day. don't worry i'll click good service.

arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1022
Experience: MCSE, RHCE, IBM System X Server Certified
arsufi2002 and 5 other Computer Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    151
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    151
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/MI/mikew4950/2011-12-26_1606_mikephoto2s.64x64.jpg MikeW's Avatar

    MikeW

    Computer Engineer

    Satisfied Customers:

    53
    32+ years Computer and Networking Experience
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.