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Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
I will definitely look for options which will help you.
What is the make and model number of the computer?
What is the model number of the computer?
Turn off the computer
power must be shut down
Press and Hold number 0 key
Turn on the laptop using the power button and press and hold it as well and when you hear it making beeping sounds, release the power button first, then the 0 key and the recovery should start.
go into the bios and check if the hard drive is listed in there or not
if the hard drive is seen in the bios that means the hidden partition on the hard drive which is called factory partition is either corrupted or its bad.
Turn off the computer wait for 30 seconds
turn it back on and keep tapping F2 key
this will take you to the bios setup screen
let me know when you are there
now check the hard drive listed in there on the main menu screen
yes that is correct
do you so see anything next to it says like STddbg426ss or DMxxxxx
yes looks fine
this has a toshiba hard drive
thank you for confirming this
now let me give you the options you have.
your hard drive seems to be good and not crashed however the problem is only with the boot files of the factory restore hidden partition which is basically corrupted and bad and that cannot be recovered however
you have two choices to get your computer back in running
1. Buy windows disk to install and run windows.
you will have to buy other softwares as well you want to install and that has to be purchased individually which is an expensive affair.
2. This is be the best option which i will recommend you can call Toshiba i will give you the number to call and order recovery disks they the charge is less then buying a windows operating system disk and the recovery disks will contain all factory loaded software's which will include Toshiba drivers as well.
This will be the best option
click on the link
enter the serial number of the computer
serial number can be located at the bottom pane of the laptop
close the lid and flip it
I hope I've provided the information you were seeking.
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