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OK will give it a go. I tried the press and hold reset option before I came on line. Unfortunately my touch pad decided to pack up as well on the laptop and a trip to the loft essential to find a mouse. I now have to go out - can I download your response to try later? I have not tried the usual save as option as yet, all help welcome'
Many thanks for excellent service, I have copy/pasted onto a Word doc and will try remedies you suggest tomorrow.