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arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1353
Experience:  MCSE, RHCE, IBM System X Server Certified
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i can't access my hotmail,and when they sent a message on how

Resolved Question:

i can't access my hotmail,and when they sent a message on how to change my password,it said there is a temporary problem and try again later,that was 3 days ago.
I filled in the security questions again and they said i had tried to many time and to leave for 24 hours,this I done but to the same result.
Submitted: 2 years ago.
Category: Computer
Expert:  arsufi2002 replied 2 years ago.
arsufi2002 :

Welcome to Just Answer.

arsufi2002 :

My name is***** save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

arsufi2002 :

I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

arsufi2002 :

By the way, what's your mail id? please omit @ while typing email id

arsufi2002 :

eg: fiyaz yahoo.com, fiyaz hotmail.com (omit @ while typing email id)

Customer:

keithmorrison1811hotmail.co.uk

arsufi2002 :

Do you have access to recover email id which is oa*****sky.com

Customer:

no but i have another email *****@******.***

arsufi2002 :

oh, that won't work since your recovery id is oa*****sky.com

Customer:

ex-wife account can't go there!

arsufi2002 :

i see

Customer:

what else can we do?

arsufi2002 :

Things would be little difficult since you don't have other options

arsufi2002 :

By the way, are you a premium member

Customer:

no

arsufi2002 :

ok

Customer:

what now?

arsufi2002 :

Do you have devices like ipad or mobile which has still access to lost mail id?

Customer:

no its all lost

arsufi2002 :

:(

arsufi2002 :

Have you filled hotmail recovery form

Customer:

yes,and they sent me a link but it says there is a temp fault and I should try again later,it says the same every time I try it,I have also tried again by filling in the recovery form but they say i have tried to many times and to leave it for 24 hours but this just keeps happening

arsufi2002 :

ok

arsufi2002 :

Thanks for your patience. As you know we are a third party support team who doesn't have any relation with hotmail team. So at this point we have to wait for their support.

Customer:

what can we do now?

arsufi2002 :

ok

arsufi2002 :

I shall send a chat support link where you can explain your issue

arsufi2002 :

Here's the link

arsufi2002 :

click here

arsufi2002 :

You may enter your name and chat with hotmail representative

arsufi2002 :

Thanks

arsufi2002 :

Please let me know if you have further queries..

Customer:

thanks for that,I have paid this with paypal but do not want an account how do i stop this happening?

arsufi2002 :

Are you referring Just Answer account

Customer:

yeh

arsufi2002 :

Well, it won't ask money unless you are subscribed or ask a new question

Customer:

ok thanks

arsufi2002 :

Ok, would you mind rating my service

arsufi2002 and other Computer Specialists are ready to help you