My name is***** save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
By the way, have you tried rebooting system.
are you there
I can't identify your machine with given system type
Generally most drives on computer especially desktop computer has a technique to remove CD/DVD if it got stuck inside.
This is what you have to do..
1: Obtain paper clip or safety pin
2: Observe drive carefully, you can see a hole near to Eject button
3: Once found, insert paper click or safety pin on it and press, you can see the drive door opens
Please let me know the status
Paper clip did job
Seems to be working now