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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36572
Experience:  Over 15 years of consulting to the IT industry
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I have installed a new black cartridge into my HP 5524 printer.

Resolved Question:

I have installed a new black cartridge into my HP 5524 printer. It is printing blank on black but working fine with other colours. I have tried another cartridge with the same results. What do I do?
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you power off the printer by removing the power cable from the wall and wait 5 minutes.
Then plug in the power and try to print.
Tell me if Black now prints please
Thank you
Customer: replied 2 years ago.

No joy. Any further ideas?

Expert:  Richard replied 2 years ago.
Thank you
I would like you please to clean the printhead on the printer
To do this, please do the following
Make sure that plain white U.S. letter or A4 size paper is loaded in the tray.
From the control panel home screen on the printer, touch the Settings icon , and then touch Tools.
Touch the Down Arrow (), and then touch Clean Printhead. The product cleans the printheads, and then prints a test page.
Review the print quality on the test page and tell me if it is now printing black.
Let me know the results please
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