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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9839
Experience:  Computer specialist
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KINDLE Model D01100 1c 9599A - 0725 The kindle came up with

Resolved Question:

KINDLE Model D01100 1c 9599A - 0725 The kindle came up with a tree symbol and the word kindle and died, push the start button, green comes on but screen still blank.
Submitted: 2 years ago.
Category: Computer
Expert:  Randy Computer Tech replied 2 years ago.
Hi,
My name is***** will assist you.
I am sorry to hear that you are having this issue.
Please try this on your Kindle>press and hold the power button for 20 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle>
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Please let me know if this does not work for you or if you need any other assistance.
After we have your issue resolved please take a moment to rate my service positively.
Thank you very much!
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Randy Computer Tech and 2 other Computer Specialists are ready to help you
Customer: replied 2 years ago.

Thank you that has worked. But I do not agree with a £ 35 charge, as this a an amazon product and I buy a lot of stuff from amazon.

Expert:  Randy Computer Tech replied 2 years ago.
Thats great!
I am sorry about the charge, I do not have any control over that. I only provide the technical suppport. Please let me know if you need any other assistance.
Please take a moment to rate my service positively.
Thank you very much!