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Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 12393
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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I cannot open Picasa which I have been using very successfully

Resolved Question:

I cannot open Picasa which I have been using very successfully for several years. I keep getting the message 'Picasa not responding'. Can you help?
Submitted: 2 years ago.
Category: Computer
Expert:  Bryan replied 2 years ago.
Hi, and thank you for asking your question.

When did you first start having this issue with Picasa?

Would you like me to set up a quick remote session (at no extra charge), which will allow me to connect directly to your screen and assist you with the issue?

Keep me posted.
Customer: replied 2 years ago.

Two days ago. Yes you can have remote access.

Expert:  Bryan replied 2 years ago.
All right, let's get started with the remote session now. Please open up the following link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=36563250-7522-439e-bd41-103718831a06

Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom of your Chrome window.)

OPEN/RUN the file from your downloads, and I'll be connected.

If you face any issues, just reply back to me below.

Thank you.
Expert:  Bryan replied 2 years ago.
Your issue has now been resolved via the remote session.

You may just rate my service by clicking on one of the smiley faces below.

Thank you!
Bryan and 5 other Computer Specialists are ready to help you