How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask cvd4311 Your Own Question
cvd4311
cvd4311, Computer Analyst
Category: Computer
Satisfied Customers: 981
Experience:  I have a BA in CIT with over 14 years experience.
20109878
Type Your Computer Question Here...
cvd4311 is online now

couldn't display page asked for

Resolved Question:

couldn't display page asked for
Submitted: 2 years ago.
Category: Computer
Expert:  cvd4311 replied 2 years ago.
cvd4311 :

Could you tell me what you are trying to do? I need more information to help you. What book are you trying to order and to what device?

Customer:

Trying to get Kindle store page to choose a book

cvd4311 :

okay when you click on the book does the book open or what does it do?

cvd4311 :

I need to know if it is giving you an error or not doing anything?

cvd4311 :

Are you ordering your kindle or ordering it from your amazon account on your computer?

Customer:

The page says 'Kindle store page is not available. Oops...something went wrong and we apologies.

cvd4311 :

Is that from your kindle or is it saying that when you log in from your computer into amazon where you can also order books?

Customer:

We couldnot display the page you asked for. If the problem persists, please contact Kindle customer service

cvd4311 :

Did you try to restart your kindle by shutting it off and waiting a few minutes and then turning it back on. If you get the same message then go to Menu', 'Settings', then hit 'Menu' again and hit 'Restart'. let it restart your kindle.

Customer:

It is saying it from Kindle

cvd4311 :

yes do that from your kindle. turn it off then wait a few minutes then turn it back on. if that doesn't let you in then go to menu, settings then hit menu again and then hit restart. it will restart your kindle and should fix the problem. \

cvd4311 :

keep me posted. i have to step out for a bit but will log into ipad and chat. try those things first.

Customer:

Can't get into menu. Can't switch off completely

cvd4311 : Did u try holding down the power button for about 5 to 8 seconds
cvd4311 : Try to restart it that way
cvd4311 : Keep me posted
Customer:

Finally got there. Thank you very much.

cvd4311 :

Great, you are very welcome. Please RATE accordingly so that I might get credit for this question and answer session.

cvd4311 and 3 other Computer Specialists are ready to help you