How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16871
Experience:  Over 10 years of professional experience.
30759776
Type Your Computer Question Here...
Jason Jones is online now

forgot password ***** at only enter password

Customer Question

forgot password ***** at only enter password
Submitted: 2 years ago.
Category: Computer
Expert:  Jason Jones replied 2 years ago.
Hello,
My name is Jason. I look forward to helping you today.
You will have to reset the Kindle before you can download any items from your online Kindle Library.
Please, follow the instructions below to reset your Kindle and reset the password:
- Slide and release the power switch to turn the Kindle on.
- Enter the following password: resetmykindle
- Press the Enter key on the keypad.
- Wait for the Kindle to reboot
Now you can reconfigure the Kindle.
If you have any questions, I am available to continue.
I look forward to your next message or your rating below.
To rate me, you can click one of the faces below and click Submit or click the Accept button.
If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: www.JasonFixedit.com
Thank you again,
- Jason
Customer: replied 2 years ago.

will not accett my new password

Expert:  Jason Jones replied 2 years ago.
Is it the Kindle lock password, your Amazon account password, your wireless password, or something else?
Customer: replied 2 years ago.

kindle password

Expert:  Jason Jones replied 2 years ago.
Which model of Kindle is it?
Customer: replied 2 years ago.

6 inch glare free

Expert:  Jason Jones replied 2 years ago.
Is is the paperwhite, kindle fire, or something else?
Customer: replied 2 years ago.

something else

Expert:  Jason Jones replied 2 years ago.
Okay, I need to know which model you have.
What words are on the back of the Kindle/
Customer: replied 2 years ago.

kindle

Expert:  Jason Jones replied 2 years ago.
When it asks for the password ***** you enter the following for the password: resetmykindle
What happens?
Customer: replied 2 years ago.

password *****

Expert:  Jason Jones replied 2 years ago.
You will have to reset your Kindle. Resetting it will erase all on it.
Once you restart the Kindle, you can log into your Kindle account and your books, games, etc, will automatically download again.
For the passcode, enter the following number:###-##-####
This will reset the Kindle and you will be well on your way.
Did that help?
Customer: replied 2 years ago.

no

Expert:  Jason Jones replied 2 years ago.
Do you still not know the model name?
Customer: replied 2 years ago.

model do1100

Expert:  Jason Jones replied 2 years ago.
Please, enter this passcode to reset it: ###-##-####
Did that work?