How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jason Jones Your Own Question

Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 14368
Experience:  Over 10 years of professional experience.
30759776
Type Your Computer Question Here...
Jason Jones is online now

forgot password ***** at only enter password

Customer Question

forgot password ***** at only enter password
Submitted: 1 year ago.
Category: Computer
Expert:  Jason Jones replied 1 year ago.
Hello,
My name is Jason. I look forward to helping you today.
You will have to reset the Kindle before you can download any items from your online Kindle Library.
Please, follow the instructions below to reset your Kindle and reset the password:
- Slide and release the power switch to turn the Kindle on.
- Enter the following password: resetmykindle
- Press the Enter key on the keypad.
- Wait for the Kindle to reboot
Now you can reconfigure the Kindle.
If you have any questions, I am available to continue.
I look forward to your next message or your rating below.
To rate me, you can click one of the faces below and click Submit or click the Accept button.
If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: www.JasonFixedit.com
Thank you again,
- Jason
Customer: replied 1 year ago.

will not accett my new password

Expert:  Jason Jones replied 1 year ago.
Is it the Kindle lock password, your Amazon account password, your wireless password, or something else?
Customer: replied 1 year ago.

kindle password

Expert:  Jason Jones replied 1 year ago.
Which model of Kindle is it?
Customer: replied 1 year ago.

6 inch glare free

Expert:  Jason Jones replied 1 year ago.
Is is the paperwhite, kindle fire, or something else?
Customer: replied 1 year ago.

something else

Expert:  Jason Jones replied 1 year ago.
Okay, I need to know which model you have.
What words are on the back of the Kindle/
Customer: replied 1 year ago.

kindle

Expert:  Jason Jones replied 1 year ago.
When it asks for the password ***** you enter the following for the password: resetmykindle
What happens?
Customer: replied 1 year ago.

password *****

Expert:  Jason Jones replied 1 year ago.
You will have to reset your Kindle. Resetting it will erase all on it.
Once you restart the Kindle, you can log into your Kindle account and your books, games, etc, will automatically download again.
For the passcode, enter the following number:###-##-####
This will reset the Kindle and you will be well on your way.
Did that help?
Customer: replied 1 year ago.

no

Expert:  Jason Jones replied 1 year ago.
Do you still not know the model name?
Customer: replied 1 year ago.

model do1100

Expert:  Jason Jones replied 1 year ago.
Please, enter this passcode to reset it: ###-##-####
Did that work?

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Last | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/MI/mikew4950/2011-12-26_1606_mikephoto2s.64x64.jpg MikeW's Avatar

    MikeW

    Computer Engineer

    Satisfied Customers:

    49
    32+ years Computer and Networking Experience
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.
 
 
 

Related Computer Questions