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Cris
Cris, Computer Enthusiast
Category: Computer
Satisfied Customers: 6369
Experience:  A technician which covers all grounds including E-Readers.
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My basic kindle has frozen. I have tried holding in the power

Customer Question

My basic kindle has frozen. I have tried holding in the power button but after 5 seconds the green light goes off.
Submitted: 2 years ago.
Category: Computer
Expert:  Cris replied 2 years ago.

Hi,

Thanks for contacting JustAnswer.com I am Cris.

Please try to force start your Kindle by doing the following:

1. If you have it connected to the charger currently remove for 30 seconds.

2. If you also have a case on the device please remove it.

3. Connect your Kindle to the charger for 5 minutes, after 5 minutes.

4. Leave on the charger press and hold the power button/switch for up to 1 minute or until the screen flickers which ever is shorter.

5. Then allow about 1-2 minutes for the software to load up.

Reply back to me with any further questions BEFORE selecting a negative rating. I will answer your follow ups.

Expert:  Cris replied 2 years ago.
Hi,

I'm just following up with you to see how everything is going. Did my answer help?

If in the future you have any further questions please save my site profile. So you can reach me directly.

www.ITCrisAnswers.com


Let me know,
Cris